Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Naval Dhunna

Melbourne,VIC

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

12
12
years of professional experience

Work History

Operational Manager

Melbourne Chauffeured Services Pty Ltd
Melbourne, Victoria
02.2019 - Current
  • Developed strategies to improve customer service, quality assurance systems, and business processes.
  • Implemented new technology solutions such as software programs or hardware upgrades when required.
  • Negotiated contracts with vendors for supplies needed for operations management activities.
  • Provided leadership support during times of change or crisis management situations.
  • Ensured compliance with safety regulations at all times.
  • Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
  • Addressed customer concerns with suitable solutions.

Manager on Duty

Paper Cup and Co
Geelong, Victoria
09.2015 - 11.2018
  • Trained new employees on job duties and company policies.
  • Coordinated special events such as promotional campaigns or store openings.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory levels by ordering supplies as needed.

Duty Manager

Woolworths Pty Ltd
Melbourne, Victoria
01.2013 - 07.2015
  • Organized employee appraisals, providing feedback where necessary.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Prepared weekly reports detailing sales figures and staff performance metrics.

Education

Bachelor of Accountancy - Accounting And Finance

Holmes College
Melbourne, VIC
04-2012

Skills

  • Payroll administration
  • Employee training
  • Inventory management
  • Sales reporting
  • Operational strategy
  • Customer service

Accomplishments

  • Employee of the month
  • Exceptional Team Leader Award, 2012
  • Manager of the Year, 2015
  • Exceptional Talent, 2019

Timeline

Operational Manager

Melbourne Chauffeured Services Pty Ltd
02.2019 - Current

Manager on Duty

Paper Cup and Co
09.2015 - 11.2018

Duty Manager

Woolworths Pty Ltd
01.2013 - 07.2015

Bachelor of Accountancy - Accounting And Finance

Holmes College

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Naval Dhunna