NAVANDEEP KOUR
Sydney,NSW
Summary
Dynamic manager with a proven track record at Leap Geebee, enhancing operational efficiency through strategic planning and staff development. Skilled in customer relations and conflict resolution, I successfully implemented process improvements that boosted productivity and elevated team performance, fostering a culture of excellence and collaboration.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farm Fresh
09.2025 - Current
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Collaborated with team to streamline processes, improving response times for customer issues.
- Trained new representatives on product knowledge and effective communication strategies.
- Mentored junior staff, fostering a culture of continuous improvement and team efficiency.
Manager/Supervisor
Leap Geebee
08.2023 - 08.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Developed training materials to support ongoing staff development initiatives.
- Facilitated communication between management and team members to address concerns promptly.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist/Front Desk Supervisor
IDP Education
02.2022 - 07.2023
- Coordinated scheduling and appointments for staff and clients, ensuring optimal time management.
- Handled incoming and outgoing mail, optimizing delivery processes within the office.
- Developed strong relationships with clients through exceptional customer service and support.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist/Front Office Coordinator
Shaurya International School
01.2020 - 12.2021
- Managed front desk operations, ensuring efficient communication between staff and visitors.
- Assisted in scheduling appointments and maintaining accurate records of student inquiries.
- Provided exceptional customer service to parents, students, and staff, fostering a welcoming environment.
- Handled incoming calls and redirected inquiries to appropriate departments promptly.
- Collaborated with teachers and staff to facilitate seamless daily operations within the school.
Cashier
Vishal Mega Mart
09.2018 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Arts - English
UNIVERSITY OF JAMMU
07-2021
Bachelor of Science - Science Education
University of Jammu
Jammu, Jammu And Kashmir, India07-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Customer satisfaction measurement
- Dispute resolution
- Client relations
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Farm Fresh
09.2025 - Current
Manager/Supervisor
Leap Geebee
08.2023 - 08.2025
Receptionist/Front Desk Supervisor
IDP Education
02.2022 - 07.2023
Receptionist/Front Office Coordinator
Shaurya International School
01.2020 - 12.2021
Cashier
Vishal Mega Mart
09.2018 - 12.2019
Master of Arts - English
UNIVERSITY OF JAMMU
Bachelor of Science - Science Education
University of Jammu