Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAVANDEEP KOUR

Sydney,NSW

Summary

Dynamic manager with a proven track record at Leap Geebee, enhancing operational efficiency through strategic planning and staff development. Skilled in customer relations and conflict resolution, I successfully implemented process improvements that boosted productivity and elevated team performance, fostering a culture of excellence and collaboration.


Overview

7
7
years of professional experience

Work History

Customer Service Representative

Farm Fresh
09.2025 - Current
  • Resolved customer inquiries using CRM software to enhance satisfaction and retention.
  • Collaborated with team to streamline processes, improving response times for customer issues.
  • Trained new representatives on product knowledge and effective communication strategies.
  • Mentored junior staff, fostering a culture of continuous improvement and team efficiency.

Manager/Supervisor

Leap Geebee
08.2023 - 08.2025
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored new staff on operational procedures and best practices.
  • Developed training materials to support ongoing staff development initiatives.
  • Facilitated communication between management and team members to address concerns promptly.
  • Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Receptionist/Front Desk Supervisor

IDP Education
02.2022 - 07.2023
  • Coordinated scheduling and appointments for staff and clients, ensuring optimal time management.
  • Handled incoming and outgoing mail, optimizing delivery processes within the office.
  • Developed strong relationships with clients through exceptional customer service and support.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.


Receptionist/Front Office Coordinator

Shaurya International School
01.2020 - 12.2021
  • Managed front desk operations, ensuring efficient communication between staff and visitors.
  • Assisted in scheduling appointments and maintaining accurate records of student inquiries.
  • Provided exceptional customer service to parents, students, and staff, fostering a welcoming environment.
  • Handled incoming calls and redirected inquiries to appropriate departments promptly.
  • Collaborated with teachers and staff to facilitate seamless daily operations within the school.

Cashier

Vishal Mega Mart
09.2018 - 12.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and reconciled daily sales reports.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Master of Arts - English

UNIVERSITY OF JAMMU
07-2021

Bachelor of Science - Science Education

University of Jammu
Jammu, Jammu And Kashmir, India
07-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement
  • Dispute resolution
  • Client relations

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Farm Fresh
09.2025 - Current

Manager/Supervisor

Leap Geebee
08.2023 - 08.2025

Receptionist/Front Desk Supervisor

IDP Education
02.2022 - 07.2023

Receptionist/Front Office Coordinator

Shaurya International School
01.2020 - 12.2021

Cashier

Vishal Mega Mart
09.2018 - 12.2019

Master of Arts - English

UNIVERSITY OF JAMMU

Bachelor of Science - Science Education

University of Jammu

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NAVANDEEP KOUR