NAVANEETHA GANDALA
Brisbane,Australia
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator and Developer
Humana Technology
07.2022 - 05.2023
- Responsible for the development and implementation of ServiceNow ITSM modules
- Incident Management, Problem Management, Change Management, Configuration
- Management, Knowledge Management, Service Catalogue Management and other
- ITSM applications
- Involved in the technical and functional design requirements gathering and understanding the business needs and the needs to standardize processes and build this into the design
- Create New Business rules, Client Scripts, UI Policy, UI Actions, Email Client Scripts,
- New Email Notifications, Custom Tables, Forms, Reports, and Responsive Dashboards as part of Enhancement Request
- Worked a lot on User Administration parts like Users, Groups creation and assigning roles
- Involved in creation of Catalog Items, Record producers for end users to raise
- Incidents and Service Requests
- Groups and Roles, Workflows, SLA, Import sets and Update sets
- Involved in the creation of Reports , Catalogue items , Record producers ,
- Actions, Data Policies, Database views, Client Scripts , Business Rules, Script
- Includes , UI Pages, Access control lists, Background Scripts , Email Notifications,
- Inbound Email Actions
- Imported Data using Import Sets and Transform Maps
- Configuring/Managed Service level agreements
- Conducted Scrum meetings regarding ServiceNow Project
- Documented all the process flows and created user guides for the members in the organization
- Configuring reports, scheduled reports and creating custom charts
- Implementation, Customization and Maintenance of ITIL modules such as Incident,
- Change, Problem, Knowledge, Configuration, Customer Service Management, Service Catalog, CMDB in ServiceNow
- Worked on Web Services Integrations such as inbound and outbound web services.
ServiceNow Administrator
US Candor Technology
06.2020 - 04.2022
- Involved in Customization of frame outline and design for different ITIL process for
- Incident Management, Problem Management, Change Management and Service
- Catalog
- Responsible for creating various workflows for Problem Management, Change
- Management, Service Requests and SLA's
- Responsible for building Catalog items, Record producers and Order Guides
- Responsible for fixing bugs as L2 support for Incident, Problem and Change Management
- Performed in creation of Application Modules, Tables, Forms, Links, Dictionary, UI
- Policies, UI Actions and Data Policies
- Worked a lot on User Administration parts like Users, Groups creation and assigning roles
- Created Email Templates as per the requirements and then scheduled the Email notifications, which will trigger in different scenarios
- Used Client Scripts, UI policies, UI Actions, Business Rules, Script Includes, UI
WorkFlow Specialist
BFL
09.2018 - 04.2020
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified various risks and errors to propose corrective action to decision makers.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Met with clients to identify and assess business controls, risks and workflow inefficiencies.
- Process Implements, Internal Quality Checks
- Examined Collected data for measuring site metric Performance
- Instrumental in the design of the company QA process and quality standards
Education
Masters of Business Administration -
Osmania
University
Skills
- Servicenow ITSM
- Service Portal
- ITIL
Certification
ServiceNow Certified System Administrator (CSA)- 24351471
Additional Information
- ACHIEVEMENTS , Received recognition of Star award for exceptional contribution to key initiatives, Service and commitment award. Recognized for receiving the highest number of Positive Survey Feedbacks
Timeline
ServiceNow Administrator and Developer
Humana Technology
07.2022 - 05.2023
ServiceNow Administrator
US Candor Technology
06.2020 - 04.2022
WorkFlow Specialist
BFL
09.2018 - 04.2020
Masters of Business Administration -
Osmania
University
ServiceNow Certified System Administrator (CSA)- 24351471
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