NAVANI SUBASINGHE
PEAKHURST,Australia
Summary
Professional with extensive experience in customer service and administration within high-volume settings. Demonstrated expertise in front desk operations, data entry, call handling, and scheduling, consistently achieving high levels of customer satisfaction. Proven project coordinator with a track record of leading cross-functional teams to meet project objectives efficiently. Recognized for strategic planning and problem-solving skills that enhance workflows and ensure timely project delivery.
Overview
8
8
years of professional experience
Work History
Administration & Project Coordinator
SHARE SMR Inc
Hurstville, Australia
01.2023 - Current
- Coordinated multiple projects by liaising with venues, councils, and fitness leaders
- Maintained up-to-date schedules and enrolment records
- Created annual rosters and timetables
- Handled all participant registrations with accuracy and efficiency
- Promoted events through targeted social media and email marketing campaigns
- Managed finances including petty cash, banking, invoicing, and payments
- Collected and analysed participant feedback through surveys
- Managed all venue bookings and arrangements throughout the year
- Trained and supervised student volunteers
- Organised social events for the community
- Assisted in grant writing and reporting to help secure necessary funding
- Managed office supplies by ordering and restocking stationery in a timely manner
Receptionist & Administration Coordinator
Niemeyer Commercial & Industrial Property
Revesby, Australia
01.2020 - 01.2023
- Delivered front desk and phone support – managed high volumes of incoming & outgoing calls
- Built positive rapport with walk-in clients, ensuring a welcoming and professional first point of contact
- Created marketing materials including flyers, booklets, and signage using Canva
- Performed accurate and timely data entry across multiple platforms
- Drafted key documents such as proposals, lease agreements, letters, invoices, and property listings
- Managed office supplies by ordering and restocking stationery and consumables
- Handled daily banking and mail
Customer Care Officer
Lanka Hospitals Diagnostics (LHD)
Colombo, Sri Lanka
01.2018 - 01.2020
- Managed a high volume of inbound and outbound calls efficiently using professional call handling protocols
- Handled all incoming and outgoing correspondence, including daily mail
- Scheduled appointments and coordinated mobile laboratory services
- Handled client queries and complaints in a fast-paced call centre
- Maintained department records and communicated internal updates
- Delivered excellent customer support, including handling difficult clients and escalating issues appropriately
- Maintained an organised and professional workspace
Food and Beverage Attendant
National Wine Centre
Adelaide, Australia
01.2017 - 01.2018
- Delivered high-quality hospitality service as a waitress, bartender, and barista in fast-paced environments including large weddings and events
Education
Diploma in Business - Tourism
University of South Australia
01.2015
Certificate III - Health Administration
TAFE SA
01.2023
Certificate - Microsoft Excel
The Career Academy
01.2023
Certificate III - Travel
TAFE SA
01.2019
Certificate III - Hospitality & Catering Operations
TAFE SA
01.2018
Certificate II - Retail Makeup & Skincare
TAFE SA
01.2016
SACE / Year 12 -
Norwood Morialta High School
01.2014
Primary Education -
Visakha Vidyalaya
Colombo, Sri Lanka01.2011
Skills
- Customer service excellence
- Interpersonal communication
- Call handling
- Scheduling
- Appointment coordination
- Data entry
- Reporting
- Database management
- Microsoft Office Suite
- Google Drive
- Social media tools
- Marketing tools
- Printing
- Scanning
- Photocopying
- Laminating
- Binding
- Time management
- Multitasking
- Adaptability
- Team player
- Fast learner
- Attention to detail
- Real estate software
References
1. Mr Frank Bartorilla
Senior Director (Industrial) – Niemeyer Commercial & Industrial Property
📞 0414 263 544
📧 frankb@niemeyer.com.au
2. Mrs Komal Dayal
Operations Manager – SHARE SMR Inc
📞 0411 245 778
📧 accounts@share.org.au
3. Mr Ryan De Lile
Manager, Business Operations – Lanka Hospitals Diagnostics
📞 +94 77 660 8747
📧 ryan@lhd.lk
Additional Skills And Interests
- Physical training
- Swimming
- Cooking
- Music
Timeline
Administration & Project Coordinator
SHARE SMR Inc
01.2023 - Current
Receptionist & Administration Coordinator
Niemeyer Commercial & Industrial Property
01.2020 - 01.2023
Customer Care Officer
Lanka Hospitals Diagnostics (LHD)
01.2018 - 01.2020
Food and Beverage Attendant
National Wine Centre
01.2017 - 01.2018
Diploma in Business - Tourism
University of South Australia
Certificate III - Health Administration
TAFE SA
Certificate - Microsoft Excel
The Career Academy
Certificate III - Travel
TAFE SA
Certificate III - Hospitality & Catering Operations
TAFE SA
Certificate II - Retail Makeup & Skincare
TAFE SA
SACE / Year 12 -
Norwood Morialta High School
Primary Education -
Visakha Vidyalaya
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