NAVANI SUBASINGHE
PEAKHURST,Australia
Summary
Professional with extensive experience in customer service and administration within high-volume settings. Demonstrated expertise in front desk operations, data entry, call handling, and scheduling, consistently achieving high levels of customer satisfaction. Proven project coordinator with a track record of leading cross-functional teams to meet project objectives efficiently. Recognized for strategic planning and problem-solving skills that enhance workflows and ensure timely project delivery.
Overview
8
8
years of professional experience
Work History
Administration & Project Coordinator
SHARE SMR Inc
Hurstville, Australia
01.2023 - Current
- Coordinated multiple projects by liaising with venues, councils, and fitness leaders
- Maintained up-to-date schedules and enrolment records
- Created annual rosters and timetables
- Handled all participant registrations with accuracy and efficiency
- Promoted events through targeted social media and email marketing campaigns
- Managed finances including petty cash, banking, invoicing, and payments
- Collected and analysed participant feedback through surveys
- Managed all venue bookings and arrangements throughout the year
- Trained and supervised student volunteers
- Organised social events for the community
- Assisted in grant writing and reporting to help secure necessary funding
- Managed office supplies by ordering and restocking stationery in a timely manner
Receptionist & Administration Coordinator
Niemeyer Commercial & Industrial Property
Revesby, Australia
01.2020 - 01.2023
- Delivered front desk and phone support – managed high volumes of incoming & outgoing calls
- Built positive rapport with walk-in clients, ensuring a welcoming and professional first point of contact
- Created marketing materials including flyers, booklets, and signage using Canva
- Performed accurate and timely data entry across multiple platforms
- Drafted key documents such as proposals, lease agreements, letters, invoices, and property listings
- Managed office supplies by ordering and restocking stationery and consumables
- Handled daily banking and mail
Customer Care Officer
Lanka Hospitals Diagnostics (LHD)
Colombo, Sri Lanka
01.2018 - 01.2020
- Managed a high volume of inbound and outbound calls efficiently using professional call handling protocols
- Handled all incoming and outgoing correspondence, including daily mail
- Scheduled appointments and coordinated mobile laboratory services
- Handled client queries and complaints in a fast-paced call centre
- Maintained department records and communicated internal updates
- Delivered excellent customer support, including handling difficult clients and escalating issues appropriately
- Maintained an organised and professional workspace
Food and Beverage Attendant
National Wine Centre
Adelaide, Australia
01.2017 - 01.2018
- Delivered high-quality hospitality service as a waitress, bartender, and barista in fast-paced environments including large weddings and events
Education
Diploma in Business - Tourism
University of South Australia
01.2015
Certificate III - Health Administration
TAFE SA
01.2023
Certificate - Microsoft Excel
The Career Academy
01.2023
Certificate III - Travel
TAFE SA
01.2019
Certificate III - Hospitality & Catering Operations
TAFE SA
01.2018
Certificate II - Retail Makeup & Skincare
TAFE SA
01.2016
SACE / Year 12 -
Norwood Morialta High School
01.2014
Primary Education -
Visakha Vidyalaya
Colombo, Sri Lanka01.2011
Skills
- Customer service excellence
- Interpersonal communication
- Call handling
- Scheduling
- Appointment coordination
- Data entry
- Reporting
- Database management
- Microsoft Office Suite
- Google Drive
- Social media tools
- Marketing tools
- Printing
- Scanning
- Photocopying
- Laminating
- Binding
- Time management
- Multitasking
- Adaptability
- Team player
- Fast learner
- Attention to detail
- Real estate software
References
1. Mr Frank Bartorilla
Senior Director (Industrial) – Niemeyer Commercial & Industrial Property
📞 0414 263 544
📧 frankb@niemeyer.com.au
2. Mrs Komal Dayal
Operations Manager – SHARE SMR Inc
📞 0411 245 778
📧 accounts@share.org.au
3. Mr Ryan De Lile
Manager, Business Operations – Lanka Hospitals Diagnostics
📞 +94 77 660 8747
📧 ryan@lhd.lk
Additional Skills And Interests
- Physical training
- Swimming
- Cooking
- Music
Timeline
Administration & Project Coordinator
SHARE SMR Inc
01.2023 - Current
Receptionist & Administration Coordinator
Niemeyer Commercial & Industrial Property
01.2020 - 01.2023
Customer Care Officer
Lanka Hospitals Diagnostics (LHD)
01.2018 - 01.2020
Food and Beverage Attendant
National Wine Centre
01.2017 - 01.2018
Diploma in Business - Tourism
University of South Australia
Certificate III - Health Administration
TAFE SA
Certificate - Microsoft Excel
The Career Academy
Certificate III - Travel
TAFE SA
Certificate III - Hospitality & Catering Operations
TAFE SA
Certificate II - Retail Makeup & Skincare
TAFE SA
SACE / Year 12 -
Norwood Morialta High School
Primary Education -
Visakha Vidyalaya
Similar Profiles
Ansh DayalAnsh Dayal
Intern at SHARE SMRIntern at SHARE SMR
Matthew J. HuntMatthew J. Hunt
Lead Nuclear Assurance Inspector at Rolls-Royce SMR LtdLead Nuclear Assurance Inspector at Rolls-Royce SMR Ltd
Ajay Kumar PathaniaAjay Kumar Pathania
Regional Manager at SMR Automotive Systems India LtdRegional Manager at SMR Automotive Systems India Ltd
Rohan Rohan null
Store Operator at 77 convenience storeStore Operator at 77 convenience store
NUTTHARIKA PHAKDEE (POLLY)NUTTHARIKA PHAKDEE (POLLY)
Collection Officer at Metro FinanceCollection Officer at Metro Finance