Navdeep Kaur
Melbourne,VIC
Summary
Results-focused Job Title dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Observant Job Title skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Unisex Hairdresser
AMNAV Pty Ltd
02.2011 - Current
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Implemented a referral program that rewarded loyal customers with discounts on future services, encouraging repeat business from existing clientele base.
- Recorded notes for future reference about customer preferences and services delivered.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Resolved guest complaints about service or style.
- Maintained a clean, organized, and inviting salon environment to ensure customer comfort and safety.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Contributed to a positive work atmosphere by maintaining open communication lines among colleagues and fostering an overall sense of teamwork.
- Answered phone calls and emails to schedule client appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Receptionist
AMNAV Pty Ltd
02.2011 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected Type payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Diploma - Hairdresser
Baxter Institute
Melbourne, VICSkills
- Creative vision
- Appointment Scheduling
- Hair Styling
- Business Management
- Relationship building and management
- Customer Education
- Appointment Coordination
- Strong leader
- Advanced communication skills
- Staff Management
- Cash Register Operation
- Payment Processing
- Decision-Making
- Supply Ordering and Management
- Workspace Organization
- Staff Supervision
- Problem-solving abilities
- Multitasking Abilities
- Data Entry
- Employee Training
- Product Sales
- Effective Communication
- Service Marketing
Languages
Hindi, Punjabi
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Unisex Hairdresser
AMNAV Pty Ltd
02.2011 - Current
Receptionist
AMNAV Pty Ltd
02.2011 - Current
Diploma - Hairdresser
Baxter Institute
Similar Profiles
Joseph CoreyJoseph Corey
DDE 4000 Chief Engineer at Starlight/AMNAVDDE 4000 Chief Engineer at Starlight/AMNAV
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
OLIVIA ALBERTIOLIVIA ALBERTI
Kitchenhand and Event Stylist at TEA PARTY COKitchenhand and Event Stylist at TEA PARTY CO
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School