Navdeep Kaur
Melbourne,VIC
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Concierge
Emanuel Harawa
181 William Street , Vic
07.2023 - Current
- Greeted visitors and guests, provided information, and directed them to their destination.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Inspected buildings for any suspicious activity or unauthorized persons.
- Responded promptly to inquiries from staff members regarding security issues.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
- Interacted professionally with clients, vendors, law enforcement officers, and other external contacts.
- Verified identification of personnel before granting access rights per established policies.
- Provided customer service support by answering questions about rules and regulations in a polite manner.
- Reported any maintenance issues found while performing rounds in a timely fashion.
- Monitored security equipment and operational logbooks to control building access.
- Ran routine security checks, suggesting improvements as necessary.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Monitored security cameras to identify and respond to suspicious activity.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Receptionist
Gagandeep singh
Truganina, Vic
07.2021 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Organized conference room reservations for meetings or events.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Security Officer
Yousif Hans
Melbourne, 3029
06.2020 - 07.2021
- Searched individuals and baggage for weapons and other prohibited items.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
Education
Information Technology Master - Information Technology
Federation University
Vic03-2020
Skills
- Incident Reporting
- CCTV Monitoring
- Professionalism
Certification
- Security licence
- Victorian driving licence
- Working with children check
- First aid certifiacte
References
References available upon request.
Timeline
Security Concierge
Emanuel Harawa
07.2023 - Current
Receptionist
Gagandeep singh
07.2021 - 12.2023
Security Officer
Yousif Hans
06.2020 - 07.2021
Information Technology Master - Information Technology
Federation University
- Security licence
- Victorian driving licence
- Working with children check
- First aid certifiacte
Similar Profiles
Melanie PurcellMelanie Purcell
ED Tech at Emanuel Medical Center Emergency RoomED Tech at Emanuel Medical Center Emergency Room
Alejandra HerreraAlejandra Herrera
Patient Care Tech at Emanuel Medical CenterPatient Care Tech at Emanuel Medical Center
Lisa SeligsohnLisa Seligsohn
Primary School Teaching Assistant at Emanuel Primary SchoolPrimary School Teaching Assistant at Emanuel Primary School
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards
Rabah Al RifaiRabah Al Rifai
Plumbing Apprentice at Own BusinessPlumbing Apprentice at Own Business