Navdeep Kaur
Canberra,ACT
Summary
Driven professional with a proven track record at HOSPITAL, adept in customer service and team collaboration. Excelled in high-pressure roles, enhancing guest satisfaction and reducing hospital-acquired infections significantly. Skilled in multitasking and effective time management, consistently delivering results by prioritizing patient care and guest relations.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
HOST
Restaurant
Canberra, ACT
01.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Nurse
HOSPITAL
INDIA
01.2019 - 06.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Education
BBA - BSC NURSING
ADESH COLLGE OF NURSING,
MUKTSAR SAHIB, PUNJAB, INDIA10.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Guest Relations
- Reservations
- Telephone reception
- Seating arrangements
- Greeting guests
Languages
English
Professional Working
Timeline
HOST
Restaurant
01.2024 - 07.2024
Nurse
HOSPITAL
01.2019 - 06.2023
BBA - BSC NURSING
ADESH COLLGE OF NURSING,