Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navdeep Kaur

Blacktown,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Warehouse Storeperson

Goodman Fielder
Liverpool, NSW
05.2023 - Current
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
  • Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
  • Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
  • Prepared detailed reports on inventory levels, discrepancies identified during audits, or notable trends observed in warehouse operations for review by management.
  • Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
  • Promoted a culture of safety within the warehouse by consistently adhering to all guidelines and encouraging team members to do the same.
  • Contributed to cost reduction efforts by identifying areas of waste or inefficiency within the warehouse process flow.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Maintained clean, orderly work environment free of hazards.

Customer Service Representative

KFC
Blacktown, NSW
08.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Receptionist

Health Care Service Corporation
India
03.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Masters Of Information Technology - Cybersecurity

Sydney International School of Technology&commerce
Townhall, NSW

Bachelor Of Computer Science - Computational Science

Punjabi University
Patiala, India
07.2018

Skills

  • Order Picking
  • Loading and unloading
  • Packaging and Labeling
  • Workplace Cleanliness
  • Warehouse Safety
  • Teamwork and Cooperation
  • Effective Communication
  • Punctual and Reliable
  • Self-Motivated and Independent
  • Microsoft Office Suite
  • Inspection and Quality Control

Timeline

Customer Service Representative

KFC
08.2023 - 09.2024

Warehouse Storeperson

Goodman Fielder
05.2023 - Current

Receptionist

Health Care Service Corporation
03.2021 - 11.2022

Masters Of Information Technology - Cybersecurity

Sydney International School of Technology&commerce

Bachelor Of Computer Science - Computational Science

Punjabi University
Navdeep Kaur