Navdeep Kaur
Mawson,SA
Summary
Dynamic IT Support Officer with a proven track record at Pre-Efficient Finance Pty Ltd, enhancing operational efficiency and customer satisfaction. Skilled in technical support and client service, I streamlined IT processes and empowered users through effective training, achieving exceptional issue resolution outcomes and optimizing network infrastructure for improved connectivity
Overview
2
2
years of professional experience
Work History
Student
Performance Education
03.2025 - Current
- Collaborated on group projects to complete professional deliverables.
- Enhanced experience by utilizing multimedia presentations and interactive learning tools.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
IT Support Officer (Part Time)
Pre-Efficient Finance Pty Ltd
07.2024 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues
Customer Service Executive
Minimart at Hindley
05.2023 - 12.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients ' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
Education
Masters of Business And Information System - Business And Information Technology
Torrens University Australia
Adelaide, SA12-2024
Master of Arts - Mathematics
Punjabi University
Punjab 04-2019
Skills
- Client service
- Operational support
- Alliance building
- Support services
- Performance management
- Technical support
- Stakeholder management
- Document management
- Records management
- Communications support
- Customer service
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Native or Bilingual
Interests
- Designing and Printing 3D Models
- Web Development and Design
- Volunteering
- Gardening
- Hiking
Timeline
Student
Performance Education
03.2025 - Current
IT Support Officer (Part Time)
Pre-Efficient Finance Pty Ltd
07.2024 - Current
Customer Service Executive
Minimart at Hindley
05.2023 - 12.2024
Masters of Business And Information System - Business And Information Technology
Torrens University Australia
Master of Arts - Mathematics
Punjabi University
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