Navdeep Sharma

• Managed and optimized the Forgerock stack to ensure reliability and performance of IAM solutions.
• Monitored Forgerock and Daon systems continuously to maintain seamless operation and performance.
• Collaborated closely with the SRE team to maintain Service Level Objectives (SLOs) and enhance system reliability.
• Ensured high uptime for non-production environments critical to development and testing activities.
• Acted as the primary point of contact for incident triaging and resolution related to IAM systems.
• Contributed to CI/CD efforts for the Aegis Project, streamlining deployment processes and ensuring efficiency.
• Led Change Management processes, overseeing planning, prioritization, and deployment of system changes.
• Overseen and cordinated testing and security validation procedures for all system changes before deployment to production.
• Managed vendor product upgrades and lifecycle maintenance to ensure system compatibility and performance.
• Identified and remediated security vulnerabilities in collaboration with security teams to maintain system integrity.
• Supported multiple microservices within the Harbour environment, ensuring their operational efficiency and integration.
• Developed disaster recovery strategies and automated deployment scripts to minimize downtime and streamline operations.

Company Overview: The Australian Postal Corporation (formerly Commission), operating as Australia Post, is the government-owned corporation that provides postal services in Australia. While postal services of letters and parcels are one of the original areas of Australia Post, it has also diversified its operations into the provision of other services including agency services, business-to-business integration and logistics and supply chain management

• Managed user accounts, roles, and access permissions to support seamless user experience and security.
• Automated user provisioning, de-provisioning, and access reviews to streamline operations and improve efficiency.
• Monitored IAM systems for unusual or suspicious activity, ensuring prompt response and resolution of incidents.
• Responded to and resolved IAM-related incidents and service requests, providing reliable support to end-users.
• Participated in requirement gathering and updating design documents to support continuous improvement of IAM solutions.
• Performed regular system updates, patches, and upgrades to IAM tools and platforms to maintain operational reliability.
• Developed and maintained IAM disaster recovery and business continuity plans to ensure minimal disruption during outages.
• Conducted periodic vulnerability scans using automated tools to detect and address system weaknesses proactively.
• Analyzed system logs to identify and mitigate malicious behavior or unauthorized access attempts, enhancing system security.

• Hosting security stack and web services based component to enable interaction with their already cloud based Enterprise service platform
• Co-ordinate with offshore team for incidents and shift management
• Application servers and Oracle security products health monitoring by automated health check scripts
• Vendor Management – Oracle
• Technical expertise in security analytics, engineering, system and network security, authentication and security protocols and application security
• Identity and fix any production problems identified post go live
• Apply the password policy to Users/Groups/Roles
• Troubleshooting the application issues and single sign on issues
• L1 and L2 support to the Access management applications
• Assisted in troubleshooting issues related to product design or manufacturing processes.

• Monitored system performance and ensured smooth operation of infrastructure and applications.
• Performed regular system updates, patches, and backups to maintain system security and reliability.
• Responded promptly to and resolved system incidents and service disruptions.
• Conducted root cause analysis and implemented corrective actions to prevent recurrence of issues.
• Developed and maintained scripts to automate routine tasks, improving operational efficiency.
• Conducted regular security audits and vulnerability assessments.
• Developed and maintained disaster recovery and business continuity plans.
• Managed provisioning and installation of customer sites under MPLS/VPN and Internet.
• Troubleshot Cisco switches and routers to optimize network performance.
• Maintained SLAs as per contract terms and prepared various reports.
• Troubleshot LAN & WAN issues to maintain network stability.
• Monitored network devices, servers, and traffic patterns using SolarWinds, APM, and LiveAction tools.
• Worked closely with cross-functional product development teams to gather information and update KB content.
• Participated in on-call rotation to provide 24/7 support for critical systems.