Navdeep Kaur Dhaliwal
Doonside,Australia
Summary
Dynamic individual with an insight of understanding of web development and computer networks. An ability to successfully trouble-shoot network issues and be able to provide correct diagnosis after determining the root causes. An aptitude of being able to adapt to any changing environments, able to socialize effectively with different groups in any company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Subway Stanhope Shopping Village
11.2022 - Current
- Key responsibilities: Effective customer service, Efficient Retail operations, Cashing
Serco (Vodafone Telecom Punjab & New Delhi)
01.2020 - 06.2020
- Short term network wiring, routing & switching contract with WIPRO
- Key Responsibilities: Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed.
- Collaborated with marketing team members to develop targeted campaigns that effectively promoted company offerings to potential clients.
- Conducted regular competitor analysis for staying up-to-date on industry developments and adjusting strategies accordingly.
- [Number] years of analyst experience.
Rogers Inc.
06.2019 - 06.2020
- Sales Specialist
- Key Responsibilities: Close and grow sales through professional communication with existing and potential clients
- Communicate sales or service opportunities and customer concerns or suggestions
- Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
- Coordinates company staff to provide exemplary service to customers
- Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
- Maintaining records of customer communications and contact information as required
- Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
- Working knowledge of the design tools and price calculations
- Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
- Submit a variety of sales status reports as required, including activity, follow-up, and adherence to goals
- Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up
- Send legal documents to customers and send signed copies to HQ for filing
- Is responsible for setting the customer’s expectations.
Education
Masters of IT - Information Technology
Kaplan Business School
Sydney, NSW10.2024
Masters degree in computer science with 2 years research in component of image retreval. -
Bhai Maha Singh College of Engineering
01.2019
bacheleor degree in information technology. -
Bhai Maha Singh College of Engineering
01.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
Scyocon solutions certification in web designing and development in 2015
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Subway Stanhope Shopping Village
11.2022 - Current
Serco (Vodafone Telecom Punjab & New Delhi)
01.2020 - 06.2020
Rogers Inc.
06.2019 - 06.2020
Masters of IT - Information Technology
Kaplan Business School
Masters degree in computer science with 2 years research in component of image retreval. -
Bhai Maha Singh College of Engineering
bacheleor degree in information technology. -
Bhai Maha Singh College of Engineering
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