NAVEEN CHERUKURI
TAYLORS HILL,Victoria
Summary
Dynamic and experienced Senior Support Coordinator and Operations Manager with a proven track record in delivering high-quality support services to individuals with disabilities and psychosocial needs. Seeking to leverage extensive skills and industry knowledge to contribute effectively to Future Focus Support Coordination team, dedicated to empowering participants and ensuring their holistic well-being.
Overview
3
3
years of professional experience
Work History
Support Coordinator
Pathway to Care
- Provided ongoing support coordination services, collaborated with participants and service providers, and facilitated access to resources.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
Disability Support Worker and House Manager
- Skilled staff teams, developed support plans, maintained a safe and comfortable environment, and managed NDIS funding.
Operations Manager and Senior Support Coordinator
Care Mode PTY LTD
04.2021 - Current
- Led teams to deliver quality active support, developed support plans, and ensured compliance with regulations.
- Built an Allied health team
- Conducted internal Audits a overlooked Audits at Care Mode
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Skills
- Ability in working with participants to achieve their goals in line with their NDIS plan: Experienced in providing personalized support coordination services to participants, aligning with their NDIS plans and goals
- Great understanding and knowledge of disability, forensic, and community sectors: Possess extensive knowledge of disability sector practices, services, and community resources
- Engaging and coordinating service providers: Collaborate with service providers to meet participant needs, facilitate access to relevant services, and ensure quality support
- Assist clients in problem-solving and decision-making: Offer guidance, options, and solutions to help participants navigate challenges and make informed choices
- Quick learner and adaptable: Rapidly acquire new knowledge and skills, embrace change, and contribute ideas for process improvement
- Strong commitment to community services industry: Dedicated to upholding service standards, policies, and procedures, and empowering clients with disabilities
- Manage time effectively: Demonstrated ability to prioritize tasks, meet deadlines, and efficiently allocate resources to achieve objectives
- Regular reviews and assesses personal progress: Consistently evaluate performance and implement strategies for continuous improvement
- Sound professional phone etiquette: Possess excellent verbal communication skills with a courteous and professional phone manner
- Articulate and well-spoken: Able to convey ideas clearly and effectively in both verbal and written communications
- Customer-focused service delivery: Committed to providing personalized and empathetic support to participants, focusing on their individual needs and goals
- Flexible: Adapt quickly to changing circumstances and requirements, maintaining a positive and proactive approach
- Excellent planner and coordinator: Skilled in planning, organizing, and coordinating tasks and activities to achieve desired outcomes
- Work well under pressure: Maintain composure and effectiveness in high-pressure situations, problem-solving efficiently
- Pleasant demeanor: Maintain a positive and friendly attitude, fostering positive relationships with participants, colleagues, and stakeholders
- Appointment setting: Proficient in scheduling and managing appointments, ensuring efficient use of time and resources
- Team building: Experienced in leading and developing teams, promoting collaboration, motivation, and professional growth
- Employee training and development: Skilled in training and mentoring staff, fostering a culture of continuous learning and improvement
- Critical thinker: Apply analytical and problem-solving skills to assess situations, make informed decisions, and implement effective solutions
Education Credentials
- Diploma of Community Welfare
- Enrolled Graduate Certificate in Business Administration
- First Aid Certificate
- Current Police Check
- Certificate of Internal Auditing
- Manual Handling Certificate
- Current Working with Children Checks
References
Available upon request.
Timeline
Operations Manager and Senior Support Coordinator
Care Mode PTY LTD
04.2021 - Current
Support Coordinator
Pathway to Care
Disability Support Worker and House Manager
Similar Profiles
Holly MooreHolly Moore
Personal Trainer and Nutritionist at Pathway Health CarePersonal Trainer and Nutritionist at Pathway Health Care
Nicola LangNicola Lang
Office Manager at Seniors Pathway Aged Care Advisory ServiceOffice Manager at Seniors Pathway Aged Care Advisory Service
Sherry McGeeSherry McGee
Program Director at Pathway Child CareProgram Director at Pathway Child Care
James sciberrasJames sciberras
Lifeguard at Brimbank CouncilLifeguard at Brimbank Council
Tracy AndersonTracy Anderson
Personal Carer at Five Good FriendsPersonal Carer at Five Good Friends