Hi, I’m
NAVEEN HASSAN
Cashier
Berwick,Australia
Work Preference
Summary
Dedicated, hardworking and customer-focused Hospitality Professional with more than 13 years of international experience in hospitality management, restaurant operations, customer service, commercial kitchens, staff training and catering operations. Experienced working with internationally recognised organisations including McDonald's UK, KFC Bangladesh, Burger King Bangladesh, Sushi Tei Bangladesh and Lakeshore Hotel. Currently completing Australian hospitality qualifications at Albright Institute of Business and Language, Melbourne. Recognised for delivering exceptional customer service through outstanding communication, leadership, empathy and problem-solving abilities. Passionate about creating memorable customer experiences while maintaining the highest standards of professionalism, food safety and operational excellence. Possesses transferable skills suitable for Hospitality, Hotels, Customer Service, Catering, Aged Care, Disability Support and Entry-Level Childcare roles.
Overview
1
Certification
Work History
Burger King BangladeshBangladesh
Restaurant Manager
Job overview
- Managed daily restaurant operations to enhance customer satisfaction.
- Supervised, trained, and motivated restaurant staff to maintain high service standards.
- Supervised, trained and motivated restaurant staff.
- Managed labour costs, stock control and inventory.
- Maintained food safety, hygiene and company standards.
- Resolved customer complaints to improve guest experiences.
Sushi Tei BangladeshBangladesh
Assistant Restaurant Manager
Job overview
- Assisted the Restaurant Manager in overseeing daily restaurant operations.
- Supervised front-of-house staff and maintained excellent guest service standards.
- Assisted with recruitment, induction and staff training.
- Managed employee rosters and shift coordination.
- Maintained food safety and hygiene standards.
- Managed inventory and stock ordering.
- Ensured restaurant presentation met company standards.
- Worked closely with kitchen staff to deliver exceptional dining experiences.
- Increased customer satisfaction through excellent communication and service.
KFC BangladeshBangladesh
Assistant Training Manager / Shift Manager
Job overview
- Conducted staff induction and training programs.
- Supervised restaurant operations.
- Maintained HACCP and food safety standards.
- Assisted Restaurant Manager with daily operations.
- Managed labour costs and customer service performance.
- Handled customer complaints professionally.
McDonald'sCentral London, United Kingdom
Shift Manager
Job overview
- Managed restaurant operations during high-volume trading periods.
- Supervised restaurant staff and delegated daily duties.
- Trained new employees.
- Delivered exceptional customer service.
- Managed cash handling and POS systems.
- Maintained food safety and hygiene compliance.
- Supported children's safety during school lunch and break periods while they visited the restaurant.
- Built strong customer relationships through excellent communication.
Lakeshore HotelDhaka, Bangladesh
Hospitality Professional – Food & Beverage
Job overview
- Delivered professional food and beverage service in the hotel's restaurants and banquet facilities.
- Assisted with large-scale catering operations for weddings, corporate events, conferences, VIP functions and private celebrations.
- Set up banquet rooms, buffet stations and event venues according to client requirements.
- Coordinated with chefs and banquet teams to ensure timely food preparation and service.
- Delivered buffet, plated and cocktail service to large groups of guests.
- Assisted with menu preparation and food presentation.
- Maintained HACCP, hygiene and workplace safety standards.
- Worked effectively under pressure during events involving more than 300 guests.
- Delivered exceptional guest experiences through excellent communication and customer care.
Education
Albright Institute of Business and LanguageMelbourne
Graduate Diploma of Management from Learning
07-2027
University Overview
Current
Bangladesh
Higher Secondary Certificate
University Overview
HSC
Bangladesh
Secondary School Certificate
University Overview
SSC
Albright Institute of Business and LanguageMelbourne
Diploma of Hospitality Management
07-2025
University Overview
Albright Institute of Business and LanguageMelbourne
Certificate IV from Kitchen Management
01-2025
University Overview
Albright Institute of Business and LanguageMelbourne
Certificate III from Commercial Cookery
07-2024
University Overview
Skills
- 13 years of international hospitality experience
- Leadership experience with McDonald's UK, KFC, Burger King and Sushi Tei
- Australian Qualified Commercial Cook
- Strong Customer Care & Guest Relations
- Experienced in Catering, Banquets & Corporate Events
- Multilingual (English, Bengali, Hindi & Urdu)
- Excellent Communication & Suggestive Selling Skills
- Caring, Compassionate & Patient Personality
- Ability to work under pressure
- Victorian Driver Licence Holder
- Customer Service Excellence
- Guest Relations
- Hospitality Management
- Restaurant Operations
- Catering & Banquet Operations
- Commercial Cookery
- Kitchen Operations
- Team Leadership
- Staff Training & Development
- Suggestive Selling & Upselling
- Food Safety & HACCP
- Inventory & Stock Control
- Cash Handling & POS Systems
- Complaint Resolution
- Cultural Awareness
- Time Management
- Problem Solving
- Caring & Compassionate Customer Support
- Ability to Work Under Pressure
Certification
- Victorian Full Driver Licence (Valid until 2034)
- Graduate Diploma of Management (Learning) (Current)
- Diploma of Hospitality Management
- Certificate IV in Kitchen Management
- Certificate III in Commercial Cookery
- Food Safety & HACCP Knowledge
- Basic Care Assistance Training (Bangladesh)
LANGUAGES
English
Bengali (Native)
Hindi (Fluent)
Urdu (Fluent)
Interests
Cycling, Swimming, Travelling, Sports & Fitness, Exploring International Cuisine
PERSONAL ATTRIBUTES
PERSONAL ATTRIBUTES
- Hardworking and Reliable
- Honest and Trustworthy
- Friendly and Professional
- Excellent Communication Skills
- Customer-Focused
- Caring and Compassionate
- Strong Team Player
- Excellent Time Management
- Flexible and Adaptable
- Quick Learner
- Positive Attitude
- Committed and Punctual
Timeline
Albright Institute of Business and Language
Certificate III from Commercial Cookery
Albright Institute of Business and Language
Certificate IV from Kitchen Management
Albright Institute of Business and Language
Diploma of Hospitality Management
Secondary School Certificate
Higher Secondary Certificate
Hospitality Professional – Food & Beverage
Lakeshore Hotel
Shift Manager
McDonald's
Assistant Training Manager / Shift Manager
KFC Bangladesh
Assistant Restaurant Manager
Sushi Tei Bangladesh
Restaurant Manager
Burger King Bangladesh
Albright Institute of Business and Language
Graduate Diploma of Management from Learning