Naveen Lather
1/5 East Market Street Richmond,NSW
Summary
Dynamic professional with a proven track record at Crust Gourmet Pizza Bar, excelling in customer service and staff training. Successfully implemented new policies and optimized operations, enhancing team performance and customer satisfaction. Adept at managing inventory and fostering strong relationships, driving business growth through effective leadership and strategic initiatives.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
Crust Gourmet Pizza Bar
02.2022 - Current
- Assisted in coordinating meetings and scheduling appointments for management.
- Supported daily operations by managing correspondence and maintaining organized files.
- Conducted research to prepare reports and presentations for team discussions.
- Managed office supplies inventory, ensuring availability of necessary materials.
- Maintained confidentiality of sensitive information while handling administrative tasks.
- Provided essential support during contract negotiations which aided managers to close profitable deals.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
Team Member
Ampol
02.2020 - 04.2022
- Supported inventory management by accurately tracking stock levels and assisting with restocking efforts.
- Contributed ideas for process improvements, enhancing overall team productivity and workflow.
- Participated in training sessions, acquiring new skills to improve job performance and safety awareness.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Team Member
Bottlemart
06.2018 - 01.2020
- Collaborated with team members to ensure timely completion of daily tasks and projects.
- Assisted in maintaining cleanliness and organization of work areas to enhance operational efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Followed safety protocols and procedures to minimize risks during operations.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
Education
Master of Science - Data Analytics
Federation University Australia
VIC07.2020
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Staff management
- Customer relationship management (CRM)
- Sales reporting
- Customer service and satisfaction
Languages
English
Professional Working
Timeline
Manager's Assistant
Crust Gourmet Pizza Bar
02.2022 - Current
Team Member
Ampol
02.2020 - 04.2022
Team Member
Bottlemart
06.2018 - 01.2020
Master of Science - Data Analytics
Federation University Australia