Naveen Nandhagopal
Melbourne
Summary
Seasoned Business Analyst with 3 years of Business Analysis experience with a strong passion for problem solving. Outcome-focused and leverages analytical thinking to transform complex concepts into actionable insights to improve operational efficiency and business growth. Experienced in requirement elicitation, stakeholder management, database design, solution design, strategic analysis, change management, technical consultancy, reporting and project management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst (Full time)
Business Analysis Private Limited
09.2023 - Current
- Collaborate with subject matter experts to translate business requirements into technical and solution requirements through the creation of use cases, user stories, journey maps, and test cases
- Work closely with project sponsors, the enterprise architect, and the solution architect to gather both business and technical requirements for setting up a non-production environment for the largest retail chain in Australia
- Conduct workshops and interviews for requirements gathering and process analysis
- Analyse and map the current state (As-is) and future state (To-be) processes using BPMN2.0
- Conduct gap analysis to diagnose gaps and inefficiencies in the current state and prepare for future state readiness
- Define the scope of work by creating detailed Work Breakdown Structures (WBS) to establish Epics, User stories, tasks, and their dependencies
- Estimate and prioritise the tasks using estimation techniques such as T-Shirt, MoSCoW
- Liaise with various project teams including development, knowledge management, and release management teams to support and ensure change management
- Review and prepare High-Level Test Cases (HLTC) on Functional and Non-Functional Requirements
- Provide support with various kinds of testing including Unit testing, ST/SIT,and UAT for progression and regression testing
- Engage with various internal and external stakeholders for project support
- Analyse the business processes and report inefficiencies/gaps to the relevant stakeholders for process improvements
Business Analyst (Full time)
Clear Dynamics Private Limited
10.2021 - 03.2023
- Building workflows using platform capabilities to automate data and event flows in a software solution
- Gathering clients’ requirements and understanding their business processes in collaboration with the solution design lead
- Design software solutions for ERP and education system, within the scope and deliverables to bring value to clients’ business
- Collaborating with stakeholders to document the requirements and processes for evaluating and devising an implementation plan
- Understand and document an end-to-end user flow and its relationship with other user flows of a solution
- Evaluate software experiences and provide recommendations to optimize/improve system functionality and behavior
- Conducting system test plan on own deliverables and receiving feedback from the client to assist with improving experiences
- Ensuring the deliverables are functioning as stand-alone pieces in combination with other components of the system by understanding the integrity of data flow
- Prepare User Manuals for end users to help them orient their actions on the software solution developed
- Being the go-to person for assistance during the implementation phase of the project
- Keeping the work status of tasks up to date in the project management tool
Business Analyst (Project Capstone)
Dr.Oatker’s Group
12.2020 - 02.2021
- Used MS-excel to test hypotheses and R for data cleansing and preparation
- Applied Apriori algorithm (Association Rules) using Python to bundle products and formulate an effective marketing strategy
- Created visualizations using Tableau to gain insights and help the team develop strategies
- Provided report with analysis and marketing strategies to increase sales by40%
- -Commended by the professor for the depth of research and analysis
Business Analyst (Internship)
Artificial Intelligence Australia
09.2020 - 02.2021
- Leveraged PowerBI suite to develop custom calculations using DAX queries and created interactive visualizations, dynamic dashboards, and detailed paginated reports
- Utilised SQL and Power Query to execute data cleansing and perform ETL processes, ensuring accurate and efficient Data Modeling
- Applied exponential smoothing to forecast energy consumption across NSW suburbs, maintain a6% accuracy over three-year horizon
- Prepared report with business recommendation that will save over15% on the average energy bill depending on the month
- Collaborated with developers and product owners to build a CNN model to predict words with lip movement, accomplishing69% accuracy
- Collaborated with developers to develop Azure based databases with custom-designed KPIs to evaluate the success of a project and contribution by team members
- Implemented RPA solutions within MS-365 to automate workflows, achieving a80% reduction in time spent on repetitive tasks and improving overall efficiency
- Effectively managed multiple projects with varying processes and deadlines leveraging MS-Teams for collaboration
- Achievements: Most valuable professional award
Customer Service Representative
Harris Scarfe
11.2018 - 01.2021
- Provided excellent customer service in a fast-paced retail environment and increased average sale per product to15% (Was commended by State manager and bagged a token of appreciation)
- Liaised with customers, co-workers, and head office management
- Processed sales quickly and accurately using the Point of Sale (PoS)system
- Planned and organized visual merchandising and product layout
- Developed strong relationships with team members contributing to a cohesive and productive team
Business Analyst (Internship)
Geelong Food Relief Centre
03.2020 - 05.2020
- Prepared project proposal with the project scope and deliverables
- Drafted and facilitated strategic change management plan for successful initiation of the projet
- Organized workshops with business owners and staff to get aligned on the project scope and deliverables
- Documented ‘As Is’ and ‘To Be’ gap analysis for automating new membership and membership renewals
- Facilitated the development and deployment of an online ticketing system using agile methodology, to help a community of over40000
- Evaluated all possible approaches and identified the underlying costs, risks, and benefits for each to build a high-level business case
- Automated workflows with VBA and reduced50% of the time spent on processing input and output files
- Prepared training manuals and established best practices to ease the transition to the digital platform for different users
Graduate Analyst (Full time)
Tokyo Chemical Industries
07.2017 - 06.2018
- Utilized tools such as Excel (Advanced Formulas, pivot tables and VBA) for ETL work in Cost-Benefit Analysis, Forecasting and Breakeven Analysis to support measurement of operational performance
- Collaborated with cross-functional teams from IT, finance, Legal, Sales and operations departments to facilitate the transition from Microsoft ERP and Salesforce CRM to SAP
- Lead member of the team for transition and responsible for meeting notes, managing deadlines and documentation
- Developed process flows, process maps and use cases to guide operation managers and case handlers using Bizagi
- Performed Root Cause analysis for underperforming products using Excel and presented reporting solution to10% increase in productivity and cutting costs
- (Commended in performance review)
- Composed risk management reports including visualized analytics results with Excel (chart, pivot, VLOOKUP, and VBA)
- Communicated with distributors and B2B stakeholders to negotiate contracts and prepared the distributor agreements for large-scale distribution
- Discover business narratives from data and provide monthly reports to business stakeholders
Education
Master of Science - Business Analytics
Deakin University
Melbourne, Australia03.2021
Bachelor of Technology - Chemical Engineering
Amrita Vishwa Vidyapeetham
Coimbatore, India06.2017
Skills
- Visualization Tools: Power BI, Tableau
- Modelling Tools: Lucid Chart, Miro, Visio
- Microsoft Office: Excel, Word, PowerPoint
- Cloud Technologies: Microsoft Azure
- Statistics: Time series analysis, Stochastic models, Hypothesis testing, Confidence interval, Marketing Analytics
- Requirements gathering
- Project management
- Business process improvement
- Workflow Analysis
- Strategic planning
- KPI tracking
- Business process mapping
- Database management
- Stakeholder management
- Systems analysis
- Software development life cycle
- Data mapping
Certification
- [State] Driver's License
Timeline
Business Analyst (Full time)
Business Analysis Private Limited
09.2023 - Current
Business Analyst (Full time)
Clear Dynamics Private Limited
10.2021 - 03.2023
Business Analyst (Project Capstone)
Dr.Oatker’s Group
12.2020 - 02.2021
Business Analyst (Internship)
Artificial Intelligence Australia
09.2020 - 02.2021
Business Analyst (Internship)
Geelong Food Relief Centre
03.2020 - 05.2020
Customer Service Representative
Harris Scarfe
11.2018 - 01.2021
Graduate Analyst (Full time)
Tokyo Chemical Industries
07.2017 - 06.2018
Master of Science - Business Analytics
Deakin University
Bachelor of Technology - Chemical Engineering
Amrita Vishwa Vidyapeetham
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