Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Naveen Narsagalla

North Kellyville,NSW

Summary

With 15 years of experience as an accomplished IT Operations Manager, possess a strong aptitude for leading sizable teams while prioritizing risk management and stakeholder engagement to ensure flawless operations. Strategic mindset consistently drives efficiency, enabling to excel even in high-pressure scenarios. Recognized for effective leadership style and unwavering commitment to cultivating positive work environments, Now I'm eagerly seeking the next opportunity to employ skill set in organizational development and contribute to driving transformative growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Operations Manager

Westpac Group
07.2018 - Current
  • Providing IT Operational leadership for Australia's leading wealth platform.
  • Built Operational team from scratch, elevating it to become one of organization's standout performers.
  • Highly technical expert adept at reviewing solution designs and delivering insightful feedback.
  • Diligent risk manager skilled in proactive identification and mitigation.
  • Delivered effective service risk assessments (SRA), control self-assessment (CSA) reports annually, and effectively collaborating with both internal and external auditors.
  • Established number of reports using analytical tools and embraced many new initiatives with confidence.
  • Accomplished in effectively managing stakeholders across business and technology realms.
  • Created, various management reports and presented to senior stakeholders across business and IT realm
  • Cool-headed crisis manager adept at steering and resolving high-pressure situations with composure
  • Inspiring leader fostering motivated, mentored, and harmonious team environment
  • Recipient of Westpac group COO High Achiever award - 2021

Technical Lead

Westpac Group
06.2017 - 07.2018
  • Initial point of contact for high-priority incidents for Australia's leading wealth platform
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Modify and re-develop existing interfaces to remove bugs and increase efficiency of applications.
  • Improve systems performance with addition of new features and infrastructure.
  • Provided educational expertise and mentoring to junior team members.
  • Played key role in architecture, design and implementation of leading wealth platform
  • Offered input on technical and platform-related strategic planning initiatives.
  • Automated monitoring and security measures to reduce required employee attention.
  • Organized system operating procedures to strengthen controls.

Application Support Lead Engineer

Accenture
11.2014 - 03.2017
  • Revise and enhance existing interfaces to eliminate bugs and optimize application efficiency.
  • Managed team of 12 associates, overseeing support coverage and mentoring junior members.
  • Evaluate and endorse solutions for new changes, offering insights to mitigate performance concerns.
  • Authorize test cases, unit tests, and performance test results, granting production sign-off for change requests.
  • Serve as primary contact for high-priority incidents across Optus retail sales applications.
  • Present biweekly and monthly KPI updates to management.
  • Provide transparent communication regarding service availability and continuity to business units.
  • Championed best practices, tools, and procedures to elevate operational efficiency.
  • Earned recognition as resourceful problem solver and go-to person for technology issues, driving operational improvement.
  • Enhanced efficiency by scheduling automated tasks and implementing failure alerts for job processes.
  • Successfully managed disaster recovery efforts for Optus BSS systems on two occasions.

Senior Software Engineer

Accenture
09.2013 - 11.2014
  • Engaged in full software lifecycle: requirements gathering, business functionality design, and implementation.
  • Employed Spring and Hibernate for MVC architecture with MySQL backend.
  • Created ID capture modules using Spring Core and Web libraries.
  • Developed complex service components and DAO classes for Data Access Layer.
  • Applied Spring's AOP in service layer.
  • Designed Web Service APIs using JAX-WS for documents, contracts, ID extraction.
  • Utilized Spring, JSP, and JavaScript for UI development, enabling interactive interfaces.
  • Executed thorough database design, module testing, and deployment across multiple environments.
  • Addressed performance concerns, analyzed PT test reports, and prepared launch orchestration documentation

Senior Software Analyst

Oracle
04.2011 - 09.2013
  • Led Spring MVC: Controller, request handling, validation. Managed full app cycle. Integrated WebServices: JAX-WS, WS import.
  • Engineered control, service, DAO layers; hbm mapping. Executed PL/SQL procedures for trade management.
  • Ensured data integrity through Hibernate. Collaborated on launch coordination and documentation

Associate Software Engineer

Mphasis An HP Company
12.2008 - 04.2011
  • Collaborated with analysts for high-availability solutions in mission-critical apps.
  • Optimized test cases, boosting manual software testing outcomes.
  • Supported global customers, troubleshooting software issues effectively.
  • Documented troubleshooting methods for support team knowledge base.
  • Executed system analysis, testing, implementation, and user support during platform transitions.

Education

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University
Hyderabad India

Skills

  • IT Operations and Risk management
  • Skillful in critically assessing IT solutions and designs
  • Financial domain knowledge, specialized in Wealth management
  • Experience in Trading, Payments, Settlements and other wealth products and processes
  • Java/J2EE, Spring, Web-services, Oracle PL-SQL technologies
  • Cross-Functional team leadership
  • IT & Business stakeholder management
  • Vendor management
  • Crisis/Major incident management
  • Adept at generating regular management reports and delivering impactful presentations

Accomplishments

  • Guided an operational team through a significant migration for Australia's leading wealth platform
  • Recognized multiple risks during my tenure, directly contributing to the stabilization of the wealth platform
  • Established the Operational team from the ground up, transforming it into one of the organization's top-performing entities
  • Received Westpac Group High Achiever Award for 2021

Certification

  • AWS Cloud practitioner
  • AWS Cloud Technical Essentials
  • Successful Negotiation: Essential Strategies and Skills

Timeline

Service Operations Manager

Westpac Group
07.2018 - Current

Technical Lead

Westpac Group
06.2017 - 07.2018

Application Support Lead Engineer

Accenture
11.2014 - 03.2017

Senior Software Engineer

Accenture
09.2013 - 11.2014

Senior Software Analyst

Oracle
04.2011 - 09.2013

Associate Software Engineer

Mphasis An HP Company
12.2008 - 04.2011

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University
Naveen Narsagalla