Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic
Naveen Paul

Naveen Paul

Summary

Sr Network Engineer/Network Management/ DC Management/ Firewall Management/ IT Specialist Professional with over 14 years of expertise in Managing, Designing, Implementing and troubleshooting various Network Technologies and Datacentre Management. Background includes hands-on experience, specializing in Cisco and Juniper Environment in ISP / Data Center, LAN / WAN and Firewalls (Checkpoints, Fortinets, Juniper,PaloAlto and ASAs) and proxy management (Websense).

Overview

15
15
years of professional experience
5
5
Certification

Work History

Network Specialist

CITEC (Queensland Government)
11.2024 - Current
  • Company Overview: CITEC is the Queensland Government's primary ICT services provider, delivering whole-of-government and agency-specific services.
  • As a Network Specialist, I am responsible for designing, implementing, and maintaining complex network systems across various government departments, ensuring optimal network performance, security, and connectivity while adhering to strict compliance standards; this includes tasks like installing and configuring network devices, troubleshooting issues, managing network capacity, and collaborating with other IT teams to deliver seamless network operations.
  • Designing and architecting network solutions for new projects or upgrades, including LAN, WAN, and wireless networks.
  • Selecting and procuring appropriate network hardware like routers, switches, firewalls, and load balancers.
  • Installing and configuring network devices according to established standards and best practices.
  • Diagnosing and resolving network faults, including connectivity problems, routing issues, and security breaches.
  • Implementing proactive measures to prevent network outages and minimize downtime.
  • Working closely with other IT teams, including system administrators, security engineers, and application developers to ensure smooth network integration.
  • Providing technical support to end-users on network-related issues.

Sr Network Services Engineer (Network Security Firewalls DC)

Bank of Ireland
06.2016 - 10.2024
  • Company Overview: The Bank of Ireland is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.
  • As an Sr Network Services Engineer I am responsible for ensuring the estate is operating and managed in a mature, robust and sustainable manner. This is achieved by developing and reviewing operational controls and validating our partner's operations to ensure compliance.
  • I am also responsible for the production of operational metrics to support the management teams in providing business assurance as well as conducting exercises in risk identification, risk management and providing audit support.
  • Part of IT Infrastructure, Governance and Architecture team
  • Migration and consolidation of Legacy DC (Catalyst)to Cisco Nexus platform.
  • Management of IBM/AT&T/BT & 3rd party service providers for BAU activities and Ongoing CSI/ operational performance monitoring
  • Monitoring of contract obligations and assessment against delivery by partners
  • Monitoring and reporting of network estate currency and patching status
  • Review, technical consultation & signoff of RFS requests
  • Review, technical consultation, engineering & approval for Network change requests.
  • Technical consultancy for network/Firewall (security) initiatives
  • Part of Change Approval Board (CAB) responsible to assess the impact and risks
  • Incident, Change and Problem Management
  • Support for Capacity and Event Management
  • Support for business service management
  • Review and support CAB, FSC and Service Introduction related to Network Services
  • Support for transformation programmes and ongoing operations
  • Management of network Risk and Audit assessments and co-ordination of remediation activities
  • Support for major programmes; e.g. CBS, AWS, PSD2, ITSCM
  • Support Security change and Vulnerability management in remediation of identified vulnerabilities and configuration items
  • Validation of billing and inventory management

Sr Network Engineer

Wiline Networks
06.2015 - 06.2016
  • Company Overview: WiLine delivers High-Speed Internet, Digital Voice, and Event Services to meet the needs of any business, at the best rates. WiLine connects our customers to the Internet through a network of interconnected Data Centres throughout all of California.
  • Administration, maintenance and troubleshooting of growing IP network based on point to point radio connections using OSPF / MPLS routing protocols
  • Provisioning, configuration and maintenance of Cisco ASR 901 and 903 series routers as well as legacy Cisco Catalyst 3500 series equipment.
  • Accountable for LAN, WAN, WLAN (Wireless) & implementations for new site build up, site relocation, site closure, add, move, changes, expansion ,refreshing End of life hardware and co-ordinate for Infrastructure build.
  • Configure/troubleshoot Cisco 3550, 3508, 3750, ASR901 while setting up the network.
  • Configure Vlans, NAT, DNS and DHCP on Cisco devices and also configure Access points.
  • Perform maintenance of replacing/upgrading Cisco devices at various Wiline sites.
  • Configure Avait Stratex, Trango- Giga, Ligowaves, Motorolas, Ubiquit Nano Stations, Saf Lumina and Bridgewave Wireless LOS Radios.
  • Provide ON-CALL support on nights & weekends to Wiline business customers once every 6 weeks.
  • Setup BGP peering for Wiline business customers.
  • Monitoring of links for congestion and possible points of failure
  • Troubleshooting and testing of multiple vendor RF links. Radio management, troubleshooting and repair
  • Working with field technicians to isolate and eliminate network impairments
  • Create and manage end-to-end project plans and ensure on time delivery
  • Plan, manage, and communicate end-to-end project plans with stakeholders and teams
  • Perform day to day project check-in and update to manage project delivery and quality

Senior Network Specialist

Xerox
08.2014 - 04.2015
  • Senior Network Engineer responsible for designing, operating and maintaining Healthcare Client's Networks.
  • Provide network-engineering services to Allscripts Client.
  • Design, operation, maintenance and Level III Support are some of the day-to-day functions performed in this position.
  • Developed a strong technical knowledge and experience for a wide range of network services like routing, switching, security, data centre, load balancing and application delivery.
  • Responsible of investments for design, implementation and troubleshooting of perimeter security (Cisco FWSM, Cisco ASA), routing & switching (Cisco Systems)
  • Vendor Management with Sprint, Verizon,Cisco
  • Designed and Implemented Overlay Network Management Network to manage all our Production Devices with Syslog, Cisco Secure ACS, TACACS+ and Solar winds NPM
  • Installed and Configured Cisco FWSM firewall on a context-based design on the backend
  • Maintain MTTR, MIT, RFO and Service reports to the customers as per the KPI. Follow Global work instructions to all laid down procedures and ensure service quality to customers.
  • Maintain Close coordination with Carriers across the world to isolate/rectify faults with escalations as per SLA agreements.
  • Team: Allscripts US (Client)

P3 Consultant (Network)

Capgemini
11.2013 - 08.2014
  • Company Overview: Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
  • Planning & Implementing Network Architecture of Data centres as well as our client offices.
  • Controlling clients ingress & egress traffic and ensure that there are no security loop holes by implementing security polices, access rules & NATing in different types of firewall i.e. ASA / Pix firewall.
  • Configure maintain & modify clients entire networks (Lan & Wan)
  • Troubleshoot wan & lan issues at client's location.
  • Monitoring client data services over MPLS /DSL links using Netcool/ Solarwinds/ whatsup Gold /Kiwi cattools monitoring system where we monitor customer LAN / WAN & BGP Peers, DSL links
  • Configuring IPSec S2S VPN, GRE & IPSec over GRE tunnels on Cisco Routers
  • Assisting the management in launching up the new services in Team and provide trainings to the folks.
  • Vendor Management with ATT, Level3, Cisco
  • Worked on 6509,6512 datacentre switches
  • Updating Visio documents for client DC infrastructure, and Capgemini DC infrastructure.
  • Team: North America Hosting

Network Consultant

Cable & Wireless Worldwide (Vodafone UK)
02.2011 - 11.2013
  • Company Overview: Cable & Wireless Worldwide is a global telecoms company providing a wide range of high-quality managed voice, hosting and IP-based services and applications.
  • Member of NOC team - Responsible for diagnostics and second level trouble-shooting on both pro-active and reactive faults and escalate to further level at the right time to mitigate business impact.
  • Performing the diagnostics of IP VPN, Data and DSL circuits of cable &, wireless from various regions such as UK, US Europe countries and Asia pacific regions.
  • Knowledge of BGP routing and CE to PE connectivity on MPLS domain, and troubleshooting issues related to the same.
  • Worked on layer 2 end to end services and Metro Ethernet services from layer 2 switches.
  • Working experience on Alcatel next generation MSP devices. Trouble shooting Layer 2 and layer 3 services on the same.
  • Working on Service improvement plans to bring down, frequent issues and issues like erroring circuits, where in a constant monitoring and timed resolution is necessary/
  • Liaising with various telecom service providers worldwide/vendors/3rd party suppliers to fix faults on the network within SLA.
  • Raising IT/System issues with UK IT and engaging different agency to solve the issue.
  • On-boarding new colleagues and assigning mentor to them.
  • Monitoring customer data services over MPLS (L2 & L3 VPN)/ATM/FR Platforms using Netcool/SMARTS monitoring system where we monitor customer LAN / WAN & BGP Peers, DSL Broadband Technologies like ADSL/SDSL access services.
  • Close coordination with Carriers across the world to isolate/rectify faults with escalations as per SLA agreements.
  • Exposure on DSL Technologies (SDSL/ADSL/CDSL) solutions provided for customers in C&W.
  • Following up customer queries pertaining to Network Domain (Remedy QHF/ADV tickets).
  • Team: Real Time Operations (RTO)

Network Engineer

Bright Spot Technology
06.2010 - 02.2011
  • Company Overview: Bright Spot Technology is a professional Web design company based in Kerala, India. Specialized in Website Designing, Search Engine Optimization (SEO), Graphic Designing, Web Promotion, Logo Designing and Software development.
  • Managed infrastructure installation services including network facilities, Information Assurance, Cable Plant, WAN and LAN teams and performed design, survey, installation and commissioning of network devices.
  • Responsible for performing troubleshooting and patching with OS's, installing and upgrading OS's; implement and maintain security.
  • Performed installations, technical support, troubleshooting and maintenance of network equipment, installed and upgraded software and hardware equipment, oversaw the management of subcontracted work, including working with upper levels of the subcontractor structure, and the creation of engineering design documents for the network on the base.
  • Hardware & network-based trouble-shooting.
  • System assembling.

Education

B. Tech - Electronics & communication Engineering

01.2010

Skills

  • Technical proficiency
  • Developed Cisco network architecture
  • Proficient in LAN and WAN technologies
  • Proficient in data centre technologies
  • Experienced with Cisco Catalyst 6500 network solutions
  • Implemented load balancing solutions on Cisco ACE and F5 LTM/GTM
  • Firewall configuration expertise
  • Working Knowledge on Cisco ACS Server, RSA server, Whatsup Gold, Netcool & Solar winds Monitoring Tools, Cisco prime infra-structure, BT portal/ Open reach / Salesforce ,Remedy, Icinga, Nagios, ServiceNow, NetScout and Splunk
  • Proficient in Websense proxy management
  • Fundamental understanding of AWS
  • Devices Handled
  • Cisco Routers ASR 901 / ASR 1001 / 7606 / 7304 / 7206 / 3945 / 2951 / 2600, Nexus, AWS CSR routers, Juniper MX Routers and Arista DC Switch Routers
  • Cisco Catalyst VSS / 6513 / 6509 / 3750-X / 2960
  • Cisco Load Balancers Cisco 4710 ACE and F5 load balancers
  • Security: ASAs, FWSM firewall Modules, Fortigates and Checkpoints, Juniper Firewalls, Palo Alto FWs
  • Proxy mgmt - Websense
  • F5 Load balancers GTM and LTM modules
  • Good understanding of Wireless technologies with exposure to Cisco wireless products viz WLC, WCS, MSE, Cisco Prime Infrastructure
  • F5 Silverline for DDOS

Certification

  • CCNP R & S certified (Cisco ID – CSCO11849670)
  • CDCP certified (Certified Datacentre Management Professional)
  • ITIL Foundation Certified.
  • CCSA checkpoint certified security administrator Certified.
  • CCNP – Implementing Cisco Secure Mobility Solutions certified.

Section name

Australian PR Holder

Timeline

Network Specialist

CITEC (Queensland Government)
11.2024 - Current

Sr Network Services Engineer (Network Security Firewalls DC)

Bank of Ireland
06.2016 - 10.2024

Sr Network Engineer

Wiline Networks
06.2015 - 06.2016

Senior Network Specialist

Xerox
08.2014 - 04.2015

P3 Consultant (Network)

Capgemini
11.2013 - 08.2014

Network Consultant

Cable & Wireless Worldwide (Vodafone UK)
02.2011 - 11.2013

Network Engineer

Bright Spot Technology
06.2010 - 02.2011

B. Tech - Electronics & communication Engineering

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Naveen Paul