Naveen Roy
Truganina
Summary
Qualified & experienced Scrum master and BA with years of experience in Retail, finance, government, Telco, Customer experience. Led a team of18 BA’s. Solid career professional with demonstrable record of accomplishment of success in Business and Digital transition, Implementation, Outsourcing projects, Process mapping, Digital, Apps, Website, Media, AEM, Customer experience and Cloud (AWS), PEGA, SAP, Integration. Hands on experience as a SM/IM.
Overview
18
18
years of professional experience
Work History
Iteration Manager /Snr. BA
MMSG
02.2023 - Current
- Maintaining Azure Board for active and upcoming sprints
- Planning on project timelines, deliverables and looking after the funding
- Running steer co for an updates on Go Live and project timelines
- Working with release managers for release activities and environments
- Preparing Sprint reporting
- Removing all impediments and blockers for the team
- Organising Scrum ceremonies (Sprint planning, Backlog refinement, Showcase, daily stand up and Retro sessions
- Maintaining JIRA Board for active and upcoming sprints
- Preparing Sprint reporting
- Looking at the velocity to help the team to plan work for upcoming sprints
- Participating in Quarterly planning
- Creating new Epics and Initiatives
- Creating organisation contract to define Definition of ready, done
- Working with stakeholder, keeping them informed, presenting new ideas to get desired outcome
- Running workshops with tech lead, Module lead, UX, Product managers for scoping upcoming work
- Facilitating Scrum ceremonies (Sprint planning, Backlog refinement, Showcase,3Amigo’s and Retro sessions
- Working with tech leads for solution, backend dev’s for API’S and endpoints to develop a workable requirement
- Novated lease Project
- Azure DevOps
Iteration manager/ Scrum Master (Digital team)
CBUS Super
11.2023 - 02.2024
- Working with Product owner and engineering manager to create the roadmap for quarterly planning
- Removing all impediments and blockers for the team
- Organising Scrum ceremonies (Sprint planning, Backlog refinement, Showcase, daily stand up and Retro sessions
- Maintaining JIRA Board for active and upcoming sprints
- Preparing Sprint reporting
- Looking at the velocity to help the team to plan work for upcoming sprints
- Participating in Quarterly planning
- Creating new Epics and Initiatives
- Creating organisation contract to define Definition of ready, done
- Public website Mobile app
- Public portal, website and App
- 3.5 months contract role
- Filling paternity role
SM/ BA chapter Lead / Snr. Digital Business analyst (Mobile APPS)
Target Group PTY. LTD.
06.2021 - 09.2023
- Onboarding new BA’s and familiarising them with company’s culture, Goals and way of operation
- Liasing with program managers to create roadmaps for upcoming initiatives
- Preparing reporting and presentation of projects deliverables
- Coaching, mentoring and reviewing quarterly performance
- Encouraging BAs for continuous learning, conducting brown bag session and opting certifications
- Defining best practices for groups and individuals
- Working with stakeholder, keeping them informed, presenting new ideas to get desired outcome
- Running workshops with tech lead, Module lead, UX, Product managers for scoping upcoming work
- Facilitating Scrum ceremonies (Sprint planning, Backlog refinement, Showcase,3Amigo’s and Retro sessions
- Working with tech leads for solution, backend dev’s for API’S and endpoints to develop a workable requirement
- Maintaining JIRA Board for active and upcoming sprints
- Participating in Quarterly planning and getting sign off for deliverables for upcoming quarter
- Maintaining stakeholder engagements including vendors
- Writing User stories and acceptance criteria’s in BDD format
- Creating new Epics and stories in JIRA
- Creating high level requirements and process maps in Confluence
- Participating in day-to-day activities with dev’s, testers to clarify any information requested
- Working with analytics teams to understand the value of feature implementations
- Resolving any conflicts within the team or with vendors
- Working with Backend dev’s to write backend stories for SAP Hybrid integration
- Re-Designing Mobile Apps
- Connecting us
- Android and iOS
- Initiative is to implement new features to an existing APP both for iOS and Android
Snr. Agile Business Analyst (Home Lending -Digital Channels)
NAB (Via ASG Group)
12.2018 - 04.2021
- Leading and managing11 BA’s in terms of requirements
- Working on multiple projects (Digital platforms for Bankers, System integration, APRA, Regulatory Projects)
- Running workshops with tech team, GM’S and with vendors for new proposals along with their budgeting and scheduling
- Maintaining stakeholder engagements and ceremonies
- Working with squads for new initiatives, resource and implementation planning
- Following Agile methodology with in-house and performing all scrum ceremonies to keep track of initiatives
- Creating process maps for As-Is process to understand current process
- Working along with Program Product owners to prioritise product backlog for new initiative
- Participating and facilitating scrum ceremonies i.e
- Backlog grooming, sprint review, sprint planning, retro and grooming session
- Creating JIRA initiative tickets, once proposals get approved and signed off
- Working along with Legal, Risk, Content, security and Product teams to meet business requirements
- Using JIRA and Confluence to track stories and requirements
- Improving Home Lending ‘e2e’ experience
- HLEX, Home and Business Lending
- Program was to Design and implement new Digital channel for Banker and Customer and DocuSign
Scrum Master / Snr.Agile Business Analyst (Digital/Payment Gateways)
Public Transport Victoria (Via ASG Group)
09.2017 - 11.2018
- Working on payment cycle project to implement PEGA to capture details of contracts and to make payments to Service providers of PTV using SPPS
- Facilitating Scrum ceremonies
- Understanding and validations API’s and schemas for transferring data from one to another system
- Data migration requirements
- Capturing technical requirements and creating process maps for Integration between Oracle and Pega system
- Working along with DevOps team to integrate systems for payments using AWS
- Running grooming sessions with Business to understand and capture requirements
- Facilitating Showcase at the end of each sprint to show what team has delivered
- Preparing Change requirement documents for budget approvals
- Working along with senior stakeholders to prioritise backlog
- Leading a team of3 BA’s
- Payments, Pega Implementation
- BPM
- Implementing PEGA for payments to Service Providers
Scrum Master
Vicinity Centre (Via SMS now known as ASG Group)
07.2017 - 08.2017
- Running Daily stand ups and other scrum ceremonies
- Assisting team in Release management and Delivering sprint goals
- Providing details of projects using burn-down and burn-up charts
- Helping team in removing any blockers
- Participating in Change of Board Advisory, Governance, implementation
- Sending daily updates of User stories status for current Sprint
- Responsible for one -on -one meeting with team members
- Salesforce Implementation
- Business Transformation, Customer Journey
Business Analyst
Telstra (Via SMS now known as ASG Group)
06.2017 - 07.2017
- Eliciting business requirements, managing requirements, and identifying best practices for project documentation
- Working along with senior stakeholders to prioritise backlog
- Stakeholder management using RACI matrix
- Preparing process documentation
- Reporting all Telstra financial reports Australia
- Business Transformation
- Process automation
- Automating financial reporting systems into new Global financial services
Agile Digital Business Analyst
Terra Firma
03.2017 - 05.2017
- Capturing and validating requirements for designs, fonts, content, components etc with business
- Working closely with UX designer and web developer for prototypes of the website
- Working with a test team to draw strategy of testing process
- Performing validation and verification of requirements
- Documented and prepared process maps for navigation of pages, radio button, drag and drop functionality etc of website
- Re-design Website
- DIGITAL, Business Transformation
- Initiative was to re-design Terra Firma official website/Mobile apps
Agile Digital Business Analyst
NAB (Via Terra Firma)
09.2016 - 03.2017
- Liaising with stakeholders, designers, content authors, development team and testers
- Facilitating and participating in daily stand-ups, sprint planning, retro sessions, scrum of scrum, estimation and grooming sessions
- Working closely with Analytics team to improve customer experience
- Working with Marketing team to understand digital planning and priorities
- Working with BAU team to make changes coming from any part for the business
- Involved in SIT & UAT for NAB.COM.AU new credit cards pages and components
- Assisting Delivery Manager for scoping new initiatives at Enterprise level
- Creating BRD, epics, user stories in JIRA, prioritising a release backlog, participating in iterations
- Collaborating with product owners to understand business requirement and priorities
- Facilitating Agile ceremonies and scrum of scrum meeting to update capacity planning
- Supporting change management, Identifying risks, issues, and dependencies
- Leading a team of two BA’s
- Digital Content Web Experience (CMS), AEM Implementation
- DIGITAL, Business Transformation
- Initiative was to implement Adobe (AEM), redesign and mange Nab official website
Business Analyst (Waterfall/Agile)
NAB (Via Terra Firma)
09.2015 - 08.2016
- Developed current and future business processes for the impacted business streams
- Preparing and updating implementation plan on every phase of project was delivered
- Gathered requirement on system interface analysis via workshops, interviews
- Facilitated workshops with multiple business teams and preparing Training Material
- Eliciting business requirements, managing requirements, and identifying best practices for project documentation
- Identified potential project risks and issues by collaborating NAB’s vendors, business teams, technical teams, risk assurance team
- Stakeholder management using RACI matrix
- Third Party Mortgage Services, NAB, Portal Implementation
- Business Transformation, Business Improvement
- The initiative was to outsource ‘End to End’ Third Party Mortgage Services (BOFO Project – Broker Operations Fulfilment Optimisation) functions and move from NAB’s incumbent vendor to a new vendor(s) to align with its long-term vision
Consultant/ Senior Portfolio Manager
Recoveries Corp Pty Ltd
04.2015 - 09.2015
- Gathered business requirements, functional and transition requirements
- Facilitated inception workshops with key stakeholders and vendors
- Delivered requirement through use cases, process maps
- Implementation of RCS software
- Testing and managed end end use test sessions with UAT stakeholders
- Data analysis
- Provided support in User provisioning for more than50 staff members
- Client - ATO
- Project was to insource debt collections functions from Australian Tax Office
Consultant
BIG W
10.2006 - 05.2009
- Responsible for facilitating workshops with business teams
- Responsible for setting up new campaigns based on data and financial analysis
- Maintaining and preparing reports
- Working in a store for planning campaigns and on cash registers
- Implementing new strategies to improve business
- Customer Journey
Education
Degree in Business and Finance -
01.2008
Skills
- Methodologies - Agile, Waterfall, Scrum, Kanban, Business analysis, SDLC
- Tools - Microsoft Office, JIRA, Confluence, Miro, Mural, Wiki, PEGA, Salesforce, AWS, AEM
- Facilitation experience – Workshops, Stakeholder engagement, Agile sessions, Dev Showcase, Sprint planning, Retro’s, Sprint review, Daily stand up,3 amigo, Backlog refinement
- Reporting – Sprint reports, burn up & Burn down charts, Quarterly and Initiative/ Project reporting, Team members reporting from1:1
- Projects – Digital website and Apps, Transformation, Customer Service, Personal and Business banking, Fraud, Integration, Data migration, PEGA, Adobe, Sales force,SAP
- Sectors – Banking, Retail, Government, Telco
- Skills – Leading BA team , Stakeholder management, leading teams, Mentoring & Coaching, facilitating workshops, Negotiation, Requirement gathering, Process mapping, Documentation, Stakeholder management, Traceability matrix, BRD’s, FRD’s, User stories, Shadowing, Change documentation
- Techniques - INVEST, BDD, RACI, MoSCoW, AS-IS to TO-BE
- Stakeholder & Team members- GM’s, Product owners, UX designers, Solution Architects, Tech leads, Marketing, Legal and compliance, Content, BAU teams, Dev’s, Tester’s, IM’s, Project managers, vendors, offshore teams, Change managers
Hobbies and Interests
I enjoy playing badminton and table tennis. In my spare time, I love travelling and cooking.
Timeline
Iteration manager/ Scrum Master (Digital team)
CBUS Super
11.2023 - 02.2024
Iteration Manager /Snr. BA
MMSG
02.2023 - Current
SM/ BA chapter Lead / Snr. Digital Business analyst (Mobile APPS)
Target Group PTY. LTD.
06.2021 - 09.2023
Snr. Agile Business Analyst (Home Lending -Digital Channels)
NAB (Via ASG Group)
12.2018 - 04.2021
Scrum Master / Snr.Agile Business Analyst (Digital/Payment Gateways)
Public Transport Victoria (Via ASG Group)
09.2017 - 11.2018
Scrum Master
Vicinity Centre (Via SMS now known as ASG Group)
07.2017 - 08.2017
Business Analyst
Telstra (Via SMS now known as ASG Group)
06.2017 - 07.2017
Agile Digital Business Analyst
Terra Firma
03.2017 - 05.2017
Agile Digital Business Analyst
NAB (Via Terra Firma)
09.2016 - 03.2017
Business Analyst (Waterfall/Agile)
NAB (Via Terra Firma)
09.2015 - 08.2016
Consultant/ Senior Portfolio Manager
Recoveries Corp Pty Ltd
04.2015 - 09.2015
Consultant
BIG W
10.2006 - 05.2009
Degree in Business and Finance -
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