Naveen Suresh Panchal
Sydney,Australia
Summary
Seasoned professional with 20 years of experience in strategic and operational leadership for transformational technology solutions. Successfully delivered complex engagements from AUD 100K to 7M. Led high-performing teams of up to 30 professionals across multiple geographies on multi-million-dollar projects. Certified Project and Program Manager with expertise in Agile, Waterfall, and Hybrid methodologies. Managed long-running programs with multiple projects/phases, focusing on dependencies, resource management, and roadmap tracking. Recognized for exceptional account management skills, including retention and growth strategies, P&L management, and cultivating long-term client relationships. Experienced in cross-cultural work environments across North America, Asia Pacific, and the Middle East. Expert in service delivery, cloud architecture, software development, DevOps automation, release governance, and project/program management. Proven track record in managing seamless transitions to cloud-based solutions, with a focus on Financial Services, Fintech, Banking, Insurance, Transport, and Telecommunications.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director IT
Direct Wire Pty Ltd
Sydney, Australia
11.2024 - Current
- Led the digital transformation journey by assessing and designing scalable, reliable, and secure cloud architectures aligned with business needs, skillfully selecting cloud services and technologies to achieve project goals
- Contributed significantly to the migration of business-critical and investment banking, consumer business banking applications, and platforms to a newly provisioned and privately managed One Bank Midrange (OBMR) Cloud environment
- Provided strategic direction, leadership, and project governance for end-to-end application transformation, including discovery and assessment, solution design, build, test, migration, deployment/go-live, and operational support
- Ensured smooth operations, managed resources, and optimized operational costs
- Coordinated with multiple stakeholders, including functional/technical directors, managers, project and program managers, ASMs, SOMs, CTO, and CIO, to formulate strong execution processes and methodologies
- Collaborated with the Chief Information Officer to enhance IT governance capabilities by implementing solutions for improved project governance and dashboard reporting at the account level
- Provided dashboard reporting, risk management, and mitigation plans throughout the project life cycle
- Managed resource, budget, and cost estimation, scheduling, and effort management to optimize operational costs (OPEX & CAPEX)
- Defined RFPs, designed scopes of work, developed project plans and schedules, created SOPs, and ensured end-to-end delivery
- Extensive experience in project delivery frameworks, fully conversant with Agile, Waterfall, and Hybrid project management methodologies
- Managed long-running programs comprising multiple projects/phases, including risk management, release management, dependencies management, resource management, overall roadmap tracking, and rolled-up reporting
- Oversaw and managed IT consulting projects from inception to completion
- Built and maintained strong relationships with clients, understood their needs, and ensured client satisfaction
- Led and mentored a team of IT consultants, fostering a collaborative and productive work environment
- Developed and implemented IT strategies that align with business objectives and drive digital transformation
Principal Consultant Infrastructure Management
Infosys Ltd
Westpac Bank, Australia
08.2016 - 10.2024
- Led a project to migrate a legacy banking application to a cloud-based solution, achieving a 30% reduction in operational costs and a 40% improvement in system reliability
- Successfully migrated critical investment banking applications to a privately managed cloud environment, ensuring zero downtime and enhancing data security
- Provided strategic direction for a multi-phase application transformation project, overseeing the entire lifecycle from discovery to deployment, resulting in a 25% improvement in project delivery times
- Managed the release process for a major software update, coordinating with multiple stakeholders to ensure a smooth transition and achieving a 99.9% success rate in production deployments
- Led a cross-functional team of 30 professionals in a global project, implementing DevOps automation and security measures that reduced deployment times by 50% and enhanced system security
- Collaborated with the Chief Information Officer to enhance IT governance capabilities by implementing solutions for improved project governance and dashboard reporting
- Provided dashboard reporting, risk management, and mitigation plans throughout the project lifecycle
- Ensured effective service delivery management by maintaining high standards of operational support and service quality across all projects
- Oversaw software development initiatives, ensuring alignment with business goals and delivering high-quality software solutions
IT Infrastructure Lead
Barclays Technology Centre of India
05.2013 - 08.2016
- Provided infrastructure service support for financial services, investment, and consumer banking systems across the AMER, EMEA, and APAC regions
- Managed service delivery and operational support for over 45,000 Unix/Linux/AIX/Solaris servers, supporting various applications and databases (SQL, Oracle) within the ITIL framework
- Responsibilities included infrastructure service delivery, team management, project management, process development and improvement, leadership and mentoring, and dashboard reporting
- Ensured 24/7 end-to-end system operational support for PROD/UAT/DEV environments in the financial investment domain
- Coordinated with multiple stakeholders to ensure service delivery within defined SLAs
- Monitored alerts for vulnerability scans, network attacks, and performance impacts
- Managed Unix server package deployment and patch management using BladeLogic tools
- Conducted proactive scanning for security vulnerabilities and applied patches to resolve them
- Provided mentorship and cross-skilling opportunities through internal training sessions to upskill team members
- Handled change management, incident and problem management, troubleshooting, root cause analysis, and coordinated communication with application, database, and network teams
Subject Matter Expert
IBM India Ltd
10.2011 - 05.2013
- Provided round-the-clock support for network and system issues, including service outages and technical problems, across multiple business units within State Street, covering a wide range of hardware and software
- Monitored network devices such as servers, virtual machines, switches, firewalls, and specialized hardware appliances using the Network Management Console (NM console)
- Configured rules to generate alerts for critical events
- Managed scheduled backups of file systems on Unix/Windows servers and configuration backups of network devices, including routers and switches
- Responsible for data restoration in case of disasters
- Installed Oracle 10G/11G databases on Linux/Solaris/Unix servers and provided support to database teams for configuration and monitoring parameter definition
- Supported the implementation and configuration of Oracle databases in high availability cluster environments using Veritas Cluster Server, SRDF, and Veritas Volume Replicator (VVR) configurations
- Provided end-to-end infrastructure support and services for Unix, Linux, and Solaris servers, including Veritas cluster management, Veritas replication management, alert management, monitoring, vulnerability assessment, and remediation
Software Engineer
RS Software India Ltd
Singapore
01.2010 - 10.2011
- Software development for investment & retail banking
- Maintained and supported critical production applications using BMC Remedy, Clear Case Commerce, VERITAS Volume Manager, and Solaris Volume Manager across various environments for investment and consumer banking
- Involved in software development to enhance application functionality and performance
- Provided technical and non-technical support to global stakeholders (USA/EMEA/APAC regions) via email, phone, and ticketing tools, resolving network and IT system queries
- Monitored daily system backup job status, troubleshot failures, restored lost or corrupt data, and generated Root Cause Analysis reports
- Installed and configured VLANs, VPNs, WAN, LAN, and remote access controls on Cisco devices, resolving network issues within defined SLAs
- Applied security vulnerability patches using Tivoli Monitoring and IBM Endpoint Manager to ensure compliance and eliminate vulnerabilities
- Supported fintech/financial/investment applications, performed health checks, monitored servers with BMP Patrol and SMARTS, and handled daily system administration task, analysis, and coordinated communication with application, database, and network teams
Senior Specialist Systems
HCL Technologies Ltd
07.2008 - 12.2009
- Infrastructure server support for all UNIX platform like Solaris8.0/9.0/10, Linux, and IBM AIX in order to provide 24
- 7 server support for Production, Development, Staging, and Quality Analysis environments
- Responsible for design, installation, configuration and maintenance of Domain Name Services, IP distribution services (DHCP), Network Time Protocol on different Unix/Linux servers and network switches, firewalls, and routers
- Configuration of application clusters based on Veritas cluster server and RAID for redundancy of data, as well as services/applications on member nodes to minimize the unpredicted downtimes due to failure of network or hardware
- Maintenance of monitoring solutions based on Open-Source technologies to keep up maximum uptime and availability of all the services, applications and hosts based on Unix/Linux operating system
- This includes monitoring of network devise to identify any potential issue in network flow
- Installation, configuration and maintenance of Solaris, Linux and AIX Operating system on physical hardware and on virtual servers within server farms based over VMware vSphere
- Change management, incident management, alert monitoring, vulnerability management, system and security patch management
Technical Associate-SA
Tech Mahindra Ltd
02.2008 - 07.2008
- Implementation of Network Time Protocol (NTP) server and integration of all servers and applications with it
- Setting up criteria in monitoring systems to send alerts in case of issues while time sync
- Installation and configuration of UNIX, Linux (RHEL5/6) and Windows Operation servers (Windows 2000/2003) over bare metal hardware or in virtual machines residing over hybrid IT infrastructure cloud
- Installation and configuration of Red Hat Satellite server for automation of various tasks such as Operating System patching with latest patches and security vulnerability updates for all servers and applications running over Linux machines
- Baseline monitoring using PATROL monitoring tool for Unix/Windows/AIX/Linux servers and Cisco / Juniper network devices
- Process management through PMT (VENTIVE Tool) for managing tracks and sending daily status update report
- Performing the daily operational activities like server health check, pre and post patching validation, performance monitoring, alert management, user management, file system & disk management using LVM, VxVM & Solaris Volume Manager
- Change management, incident management, alert monitoring, vulnerability management, system, and security patch management
Solaris System Administrator
PCS Technology Ltd
10.2007 - 02.2008
- Managing ONGC site support project by providing anytime support and maintenance of all the deployed services and network devices
- It involved daily health reports, patching with latest updates and compatibility validation of new releases from application vendors
- Prepare the implementation / fallback plan and review them in order to get them approved for the change request
- Ensure that the changes are tested before actual implementation on production servers
- Responsible to support system implementations and integrations, systems analysis and diagnosis, troubleshooting, performance analysis and resolution on Unix/Linux/Solaris servers including various applications
- Installation, configuration and modification of network services, upgrade on network and server level including system upgrades
- Troubleshooting and providing Root Cause Analysis for any downtime caused due to update activity
- Designing and provisioning of mail services over Solaris operating system with integration with mail filtering solutions to avoid spam
Senior Specialist Systems
HCL Infosystems Ltd
12.2006 - 10.2007
- Linux system administration for various routine tasks such as network configuration, user account creation/deletion (User management), file system permissions and parameter tuning on RedHat enterprise Linux as well as on Windows Server 2000/2003 Active Directory
- Responsible for troubleshooting Windows server 2000/2003 Operating System, File system backup and file system restoration (Full backup, incremental backup, monthly Cold backup)
- Responsible for installation of Network devices and configuration firewall/router to setup connections between the applications, database servers, VPN, and infrastructure monitoring solutions
- Administration of Nortel Application Load Balancer 2424 for Linux Application servers and managing the Data Centre operational activities on daily basis including automation of various repetitive tasks with scripts
- Maintaining Helpdesk support for logging tickets related to LAN and WAN issues, alert management, trouble ticket resolution, analyzing logs and generate daily, weekly and monthly reports as per the requirement by various other teams
- Responsible for maintaining Operating Systems running over HCL hardware (GL Servers) with Windows 2003 and Trend Micro office scan to support routine audits and compliance checks of organization network infrastructure
Education
Post Graduation Diploma - IT
Business Management
01.2015
Diploma -
Electrical Engineering
01.2002
Skills
- Leadership
- Global Service Delivery
- Project Management
- Program Management
- Infrastructure Management
- Service Delivery
- Vendor Management
- Data Centre Migration
- Application Migration to Cloud
- Active Directory Migrations
- O365 Migrations
- Release Management
- Governance
- DevOps
- Automation
- Digital Transition
- Digital Transformation
- Software Development
- Continual Process Improvement
- Agile Coach
- Scrum Master
- Application Support
- Database Support
- Server Support
Certification
- PMP Project Management
- Scaled Agile Coach (Safe Scrum Master Certified)
- AWS Solution Architect
- Microsoft Azure
- Google Cloud
- Storage Foundation 6.0 Symantec Certified
- Symantec Certified Veritas Cluster Server 6.0 for Unix
- Sun Certified System Administrator (SA239 & SA299)
- Internal training for ITIL Foundation & PMP Training
- AWS Cloud (Amazon Web Services Cloud)
- ServiceNow System Administrator
- ServiceNow Sales, ServiceNow Pre-Sales
Disclaimer
I hereby declare that information presented above is true to best of my knowledge.
Work Rights
Permanent Resident
Timeline
Associate Director IT
Direct Wire Pty Ltd
11.2024 - Current
Principal Consultant Infrastructure Management
Infosys Ltd
08.2016 - 10.2024
IT Infrastructure Lead
Barclays Technology Centre of India
05.2013 - 08.2016
Subject Matter Expert
IBM India Ltd
10.2011 - 05.2013
Software Engineer
RS Software India Ltd
01.2010 - 10.2011
Senior Specialist Systems
HCL Technologies Ltd
07.2008 - 12.2009
Technical Associate-SA
Tech Mahindra Ltd
02.2008 - 07.2008
Solaris System Administrator
PCS Technology Ltd
10.2007 - 02.2008
Senior Specialist Systems
HCL Infosystems Ltd
12.2006 - 10.2007
Post Graduation Diploma - IT
Business Management
Diploma -
Electrical Engineering
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