Naveen Tirumala Vinjamuru
Melbourne,VIC
Summary
Analytical and performance-driven Mechanical Engineer with extensive experience in engineering. Evaluates designs and implements new technologies to produce innovative equipment. Possesses proven track record of creating successful and cost-efficient designs and with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in industrial planning and deployment.
Developed skills in fast-paced IT support environment, specializing in technical problem-solving and user assistance. Effective communicator with ability to translate complex technical issues into user-friendly solutions, seeking to transition into new field. Excited to leverage these transferrable skills to drive success in different professional setting.
Overview
8
8
years of professional experience
Work History
Project Lead (Mechanical Engineering)
Spurthi Strategies LLP
04.2024 - 10.2024
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Achievements:
- Successful project delivery: Led successful delivery of design and implementation of anti-drone radar system for Bharat Electronics Limited INDIA.
IT Project Coordinator
Northern Health
06.2022 - 10.2023
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Coordinated cross-functional teams for multidisciplinary projects, resulting in more cohesive solutions.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Reduced project completion times by effectively coordinating team members and resources.
- Implemented agile methodologies to increase adaptability and responsiveness to changing requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Wrote, updated and maintained project documentation.
IT Technical support Analyst
Northern Health
07.2021 - 06.2022
- Analysis of functional requirements based on customer discussions and exercising strong communication skills while interacting with clients in both verbal and written modes
- Identifying and troubleshooting the system bugs and documenting them for the developers for better system functionality
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Delivered Level1 and2 support to a national user base, ensuring timely problem resolution and customer satisfaction
- Managed project throughout their life cycle, from conception to completion, ensuring quality, schedule adherence
- Examining user tickets and providing solution through Cherwell Service Management or via phone
- Creating Cherwell reports and monitoring the number of incidents reported every day
- Track and manage IT assets, maintain inventory records, conduct audits, and ensure compliance with organizational policies and procedures
- Configured and imaged laptops, desktops, and printers, maintaining a seamless user experience
- Configured medical devices and provided training and application support to users
- Resolved desktop/hardware issues and provided diagnostic support for printers
- Actively engaged in real-time troubleshooting, resolving technical challenges to meet service level agreements
Customer Service Representative
Amazon
07.2018 - 05.2019
- Responded to customer enquiries via phone, email and chat in timely and professional manner, consistently exceeding service level agreements
- Built strong relationships with customers by actively listening to their needs, providing accurate information, and offering personalized solutions
- Processed order, returns, and exchanges accurately and efficiently, maintaining high levels of accuracy and attention to detail
- Collaborated with cross-functional teams including Sales, Marketing, and Operations to address customer concerns and improve overall customer experience
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC)
- Trained new associates by adhering to company policies leading to100% approval
- Addressed customer inquiries, concerns, and issues related to Amazon products and services
- Demonstrated expertise in navigating financial platforms to assist customers with technical issues
- Consistently met or exceeded performance metrics for customer satisfaction and issue resolution
Mechanical Engineer
RotarTech
07.2017 - 06.2018
- Provided technical and statuary support to site operations, ensuring compliance with regulatory requirements and industry standards
- Successfully mitigated risks associated with mechanical assets by implementing proactive measures and contingency plans
- Focused on advanced manufacturing techniques and processes to improve production line
- Coordinated with cross-functional teams for successful project execution
- Tested equipment performance and demonstrated operation and servicing best practices
- Monitored work performance and quality to maintain standards
- Perform stress analysis and simulations using tools like ANSYS, AutoCAD to ensure structural integrity of designs
- Communicate with clients to understand their needs and provide technical support
- Address client feedback and make necessary design adjustments
Service Engineer
RotarTech
08.2016 - 07.2017
- Collaborated with clients to understand their requirements and provided technical support for rotors and fans
- Completed partial or fully dismantling of equipment to quickly repair or replace defective components and restore functionality
- Designing and utilizing castings to increase production and create efficient parts and components
- Conducted on-site inspections, troubleshooting, and maintenance of equipment
- Utilized AutoCAD and SolidWorks for designing and optimizing components
- Dismantled defective machines and equipment and installed new or repaired parts
- Developed process improvements to increase reliability and equipment performance
- Ensure that designs and products comply with relevant codes and regulations
Education
Master of Science - Manufacturing and Management
La Trobe University
Melbourne, VIC05-2021
Bachelor of Science - Mechanical Engineering
JNTUH
HYDERABAD05-2016
Skills
- Designing software's Mechanical: AutoCAD, CATIA, SolidWorks, and ANSYS
- Technical Expertise IT: Active Directory, Azure, Microsoft Office365
- Troubleshooting: Proven ability to diagnose and resolve IT issues in real time
- Customer Service: Dedicated to providing excellent customer support and satisfaction
- Ticket Management: Efficiently manage and resolve service tickets within specified timelines
- Hardware Configuration: Proficient in configuring laptops, desktops, and printers
- Collaboration: Proven ability to work closely with fabrication, installation, and maintenance teams
- Project Management: Experience in leading design projects from conception to completion
Timeline
Project Lead (Mechanical Engineering)
Spurthi Strategies LLP
04.2024 - 10.2024
IT Project Coordinator
Northern Health
06.2022 - 10.2023
IT Technical support Analyst
Northern Health
07.2021 - 06.2022
Customer Service Representative
Amazon
07.2018 - 05.2019
Mechanical Engineer
RotarTech
07.2017 - 06.2018
Service Engineer
RotarTech
08.2016 - 07.2017
Master of Science - Manufacturing and Management
La Trobe University
Bachelor of Science - Mechanical Engineering
JNTUH
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