Naveena Fernandes
Shepperton,Australia
Summary
Dynamic Fleet Service Advisor with a proven track record at Al-Futtaim Motors LLC, excelling in customer service and technician coordination. Adept at writing precise estimates and enhancing customer satisfaction through effective communication and after-sales follow-up. Skilled in SAP and resource allocation, driving repeat business and fostering strong client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fleet Service Advisor
Al-Futtaim Motors LLC
Abu Dhabi, UAE
06.2013 - 06.2024
- Company Overview: UAE (Toyota)
- To deliver exceptional customer service by exceeding customer expectations.
- Handled customer complaints and ensured high customer satisfaction standards.
- Promoted the service facilities to increase repeat business.
- Writing accurate estimates and selling our products and services either in person or on the phone.
- Coordinating recommendations with technicians and presenting to customers.
- Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem.
- Solve customer complaints, regarding their vehicle, with solutions assuring customer satisfaction.
- Manage times waits on how long service repairs will take.
- Manage mechanics lunches and repairs times to operate smoothly without conflicting wait times.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Performed after sales follow ups and developed strong relationships.
- UAE (Toyota)
Workshop Controller
Al-Futtaim Motors LLC
Abu Dhabi, UAE
09.2010 - 05.2013
- Company Overview: UAE (Toyota & Lexus)
- Issue jobs to available technicians who have the required skill level.
- Maintain up-to-date progress on each and every vehicle under maintenance/repair.
- Communicate any and all changes that effect a vehicle to the concerned person/department e.g. completion time, parts shortage, extra work, warranty refusal, damage found, delayed diagnosis etc.
- Monitor technician’s performance, productivity and efficiencies on daily basis.
- Maintain standard operation codes and current flat rate manuals.
- Accurately and timely post all resources to the job card in SAP including labor, oils, Paint, AC gas, bought out materials and sub-let work.
- Accurately and timely check warranty job cards to ensure fault codes and repair description are accurately added to the job card.
- Monitoring to ensure SAP transactions, teco release, Performa deletions have proper justification and are not misused.
- UAE (Toyota & Lexus)
Automotive Technician
Al-Futtaim Motors LLC
Abu Dhabi, UAE
06.2007 - 08.2010
- Company Overview: UAE (Toyota & Lexus)
- Carries out basic repairs and troubleshooting on engine.
- Replacements of Brakes, Clutch, Steering, Suspension parts etc.
- Inspection, repair and overhaul of Manual Transmission/Transaxle.
- Inspection, repair and overhaul of Differential, Driveshaft and Axle.
- Carries out basic and major services.
- Repair rectification using Hi-tech diagnostic (Intelligent Tester) and repair tools.
- UAE (Toyota & Lexus)
Automotive Technician
Sharayu Toyota
Cortalim, India
02.2006 - 10.2006
- Company Overview: Authorized Dealer for Toyota Vehicles
- Authorized Dealer for Toyota Vehicles
Automotive Technician
Sai Service station ltd
Verna, India
06.2005 - 01.2006
- Company Overview: India’s one of the leading automotive dealers in Suzuki(Maruti)
- India’s one of the leading automotive dealers in Suzuki(Maruti)
Education
Diploma - Automobile Engineering
Dr. T. M.A Pai Polytechnic Manipal
Manipal, Karnataka, IndiaHigher Secondary Certificate - Commerce
Milagres College Kallianpur
Kallianpur, Karnataka, IndiaSecondary School Certificate -
Gov’t High School Thenkanidiyoor
Thenkanidiyoor, Karnataka, IndiaPersonal Information
- Father's Name: Late Mr. Paul Fernandes
- Date of Birth: 09/23/82
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
- Visa - Permanent Residency (186)
Certification
- Service Advisor TSA21 Level 2 - Al-Futtaim Automotive Academy.
- Service Advisor TSA21 Level 1 - (Al-Futtaim Automotive Academy).
- Toyota Technician – Step 1 (Al–Futtaim Training Centre).
- Toyota warranty training.
- Basic Training course of Maruti Suzuki.
- Attend the MT training of Honda.
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Fleet Service Advisor
Al-Futtaim Motors LLC
06.2013 - 06.2024
Workshop Controller
Al-Futtaim Motors LLC
09.2010 - 05.2013
Automotive Technician
Al-Futtaim Motors LLC
06.2007 - 08.2010
Automotive Technician
Sharayu Toyota
02.2006 - 10.2006
Automotive Technician
Sai Service station ltd
06.2005 - 01.2006
Diploma - Automobile Engineering
Dr. T. M.A Pai Polytechnic Manipal
Higher Secondary Certificate - Commerce
Milagres College Kallianpur
Secondary School Certificate -
Gov’t High School Thenkanidiyoor
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