Naveen Chauhan Karra
Brisbane,Australia
Summary
Operations and project support professional with expertise in stakeholder coordination, governance compliance, and operational planning in regulated environments. Currently serves as a senior operations support officer and subject matter expert at Thermo Fisher Scientific, facilitating leadership in operational activities and team workload management. Proven track record in stakeholder engagement, operational documentation maintenance, and decision-making support. Recognized for conflict resolution, prioritization of requests, and alignment with organizational objectives, driving efficiency and productivity under pressure.
Overview
2027
2027
years of professional experience
Work History
Senior Operations Support Officer / Subject Matter Expert (2IC)
Thermo Fisher Scientific
Brisbane
06.2024 - Current
- Coordinated daily operational activities within the Operations Support team, working closely with leadership to ensure tasks were delivered within required timeframes.
- Planned and allocated workloads across team members based on stakeholder requests, operational priorities, and resource availability.
- Collaborated with multiple departments to support operational objectives and resolve issues efficiently.
- Managed competing priorities across teams to maintain workflow continuity and ensure timely completion of critical tasks.
- Identified operational risks and implemented mitigation strategies to support service continuity and minimise disruptions.
- Served as a subject matter expert for operational processes, providing guidance to team members and leadership on best practices and procedures.
- Interpreted organisational procedures and operational requirements to ensure compliance with policies and governance standards.
- Acted as a key liaison between operational teams, leadership, and stakeholders to strengthen cross-department communication and collaboration.
- Improved workflow efficiency by identifying operational bottlenecks and recommending process improvements.
- Maintained structured documentation and compliance records to support governance requirements and audit readiness.
- Supported consistent service delivery across departments by coordinating operational activities and monitoring progress against priorities.
Team Lead - Operations/Technical Support
Sicame Group
Brisbane, QLD
- Led and supervised team of technicians to ensure smooth daily operations and production schedule adherence.
- Coordinated efforts between operations maintenance and quality teams to resolve workflow issues promptly.
- Monitored work orders and maintenance schedules to guarantee timely completion and compliance with procedures.
- Provided technical guidance and troubleshooting support for equipment processes and operational challenges.
- Ensured strict adherence to workplace health and safety standards, procedures, and risk management practices.
- Reviewed documentation and reports to maintain accurate records and ensure regulatory compliance.
- Facilitated interdepartmental communication to resolve conflicts and support operational decision-making.
- Conducted training sessions and performance monitoring to enhance productivity and operational efficiency.
Senior Production Coordinator /Assistant Team Leader
Ellume (via Evolve Scientific)
Brisbane, QLD
- Supported large-scale manufacturing operations within regulated production environment to ensure adherence to compliance standards.
- Maintained quality documentation and compliance records to uphold operational procedures and facilitate audits.
- Collaborated with supervisors and team members to meet production targets and uphold operational timelines, enhancing workflow efficiency.
- Ensured accurate packaging, documentation, and quality control processes for distribution.
- Conducted quality checks on final products to ensure compliance with standards.
Project Coordinator
Outbak Ventures Pty Ltd
Brisbane, QLD
- Facilitated workshops to align project goals and gather stakeholder input.
- Developed detailed reports summarizing findings and proposed solutions for clients.
- Conducted training sessions on best practices and new strategies for client teams.
- Led project planning sessions to define scope and establish objectives.
- Managed resource allocation to optimize team performance across projects.
- Created weekly status reports outlining progress of all assigned projects.
- Submitted project deliverables to clients while adhering to quality standards.
Data Analyst
Travant Systems Pvt Ltd
Bangalore, India
- Created reports and dashboards in Excel and Power BI to deliver actionable insights for management.
- Analysed operational datasets to enhance business decision-making and monitor performance metrics.
- Collaborated with cross-functional teams to uncover trends, address discrepancies, and propose improvement opportunities.
- Maintained data integrity and ensured reporting accuracy across operational systems.
Education
Advance Diploma - Organisational Leadership
Excelsia College
Sydney, AustraliaProfessional Year
Australian Computer Society
BrisbaneMaster of Information Technology / Master of Business Administration -
James Cook University
AustraliaBachelor of Technology - Electronics and Communication Engineering
Jawaharlal Technological University
IndiaKey Skills And Capabilities
Project Management & leadership skills
- Project Coordination & Governance – Coordinating cross-functional project and operational activities while maintaining governance documentation and compliance records.
- Stakeholder Engagement – Collaborating with internal teams and leadership to ensure effective communication and alignment of priorities.
- Operational Leadership – Leading teams, managing workloads, and ensuring efficient delivery of operational and project objectives.
- Resource & Operations Management – Allocating resources, prioritising tasks, and managing competing operational requests.
- Process Improvement & Quality Control – Identifying operational inefficiencies and implementing improvements while maintaining quality and compliance standards.
- Decision Support – Supporting leadership with operational insights, issue resolution, and informed decision-making.
Technical & Analytical skills
- Operational Reporting & Data Analysis – Preparing reports, dashboards, and performance updates for management.
- Data Analysis & Visualisation – Using Microsoft Excel, Microsoft Power BI, and Tableau to analyse and visualise operational data.
- Database Querying – Extracting and analysing data using SQL.
- Workflow Automation – Automating processes and reporting tasks using Microsoft Power Automate.
- Project & Task Management Tools – Managing project tracking and team coordination using Jira.
- Documentation & Performance Monitoring – Maintaining project registers, governance documentation, and monitoring operational KPIs.
Timeline
Senior Operations Support Officer / Subject Matter Expert (2IC)
Thermo Fisher Scientific
06.2024 - Current
Senior Production Coordinator /Assistant Team Leader
Ellume (via Evolve Scientific)
Data Analyst
Travant Systems Pvt Ltd
Team Lead - Operations/Technical Support
Sicame Group
Project Coordinator
Outbak Ventures Pty Ltd
Advance Diploma - Organisational Leadership
Excelsia College
Professional Year
Australian Computer Society
Master of Information Technology / Master of Business Administration -
James Cook University
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Technological University