Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naveen Male

Epping,VIC

Summary

Dynamic professional with a proven track record at Retail and Hospitality excelling in customer engagement and order accuracy. Skilled in supply chain management and food safety awareness, I significantly improved customer satisfaction and reduced food waste. Demonstrates adaptability and a strong ability to lead and train teams, ensuring operational excellence and compliance with health regulations.

Overview

10
10
years of professional experience

Work History

Online Grocery Associate

Coles Supermarket
03.2024 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Kitchen Manager

TGI Fridays
11.2014 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Certificate IV - Commercial Cookery

VCVE
Tasmania
01-2019

MBA - Accounting

Melbourne Institute of Technology
Melbourne, VIC
06-2017

Skills

  • Customer Engagement
  • Flexible scheduling
  • Order Accuracy
  • Complaint resolution
  • Supply Chain Understanding
  • Online order tracking
  • Brand representation
  • Food safety awareness
  • Adaptability to Change
  • Data entry proficiency
  • Stock replenishment
  • Product Rotation
  • Promotional knowledge

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Online Grocery Associate

Coles Supermarket
03.2024 - Current

Kitchen Manager

TGI Fridays
11.2014 - Current

Certificate IV - Commercial Cookery

VCVE

MBA - Accounting

Melbourne Institute of Technology

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Naveen Male