Naveen Male
Epping,VIC
Summary
Dynamic professional with a proven track record at Retail and Hospitality excelling in customer engagement and order accuracy. Skilled in supply chain management and food safety awareness, I significantly improved customer satisfaction and reduced food waste. Demonstrates adaptability and a strong ability to lead and train teams, ensuring operational excellence and compliance with health regulations.
Overview
10
10
years of professional experience
Work History
Online Grocery Associate
Coles Supermarket
South Melbourne
03.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Kitchen Manager
TGI Fridays
Epping, VIC
11.2014 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Certificate IV - Commercial Cookery
VCVE
Tasmania01-2019
MBA - Accounting
Melbourne Institute of Technology
Melbourne, VIC06-2017
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Supply Chain Understanding
- Online order tracking
- Brand representation
- Food safety awareness
- Adaptability to Change
- Data entry proficiency
- Stock replenishment
- Product Rotation
- Promotional knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Online Grocery Associate
Coles Supermarket
03.2024 - Current
Kitchen Manager
TGI Fridays
11.2014 - Current
Certificate IV - Commercial Cookery
VCVE
MBA - Accounting
Melbourne Institute of Technology