Naveen Prakash Pathak
Summary
Versatile and results-driven ICT professional with solid experience in network infrastructure, systems administration, and end-user support within enterprise and government environments. Demonstrated ability to configure, monitor, and maintain network components—including switches, servers, and connectivity services—to ensure secure, high-performing, and scalable IT environments. Proficient in managing Active Directory, Azure AD, Microsoft 365, and SCCM, with a strong focus on troubleshooting and resolving both network-level and system-related issues. Known for delivering responsive technical support, assisting with hardware and software deployments, and collaborating with internal teams and external vendors to implement effective, compliant, and resilient solutions. Committed to continuous service improvement, documentation standards, and driving operational efficiency through reliable IT infrastructure, and exceptional client engagement.
Overview
3
3
years of professional experience
Work History
ICT CLIENT SUPPORT OFFICER
Department Of Treasury and Finance
Adelaide, SA
02.2024 - Current
- Provided first-level technical support to customers with IT-related issues.
- Upgraded existing hardware components when necessary, according to company standards.
- Provided email and telephone support to staff members who require assistance with their computers or network connections.
- Evaluate and refine IT systems, network infrastructure, and data structures to enhance performance, ensure seamless integration, and support scalability.
- Deploy, configure, and support workstations, laptops, and enterprise applications such as Microsoft 365, Windows 10/11, Citrix Workspace, and SCCM.
- Continuously monitor and analyze network activity to ensure optimal performance, security compliance, and alignment with organizational standards.
- Provide user access support, including account setup, password resets, and permission management via Active Directory, Azure AD, and Exchange Admin Center.
- Diagnose and resolve complex technical issues related to networks and systems, to minimize downtime and improve operational efficiency.
- Log, track, and manage technical incidents and service requests using ITSM tools such as Halo and ServiceNow, ensuring timely and effective resolution.
- Create and update technical documentation covering system configurations, asset inventories, and troubleshooting procedures to support operational consistency.
- Work closely with internal stakeholders and third-party vendors to deploy solutions, address critical issues, and enhance IT service performance.
- Assisted users with the installation of new applications or software updates as needed.
IT Support Officer
Resthaven Incorporated
06.2022 - 01.2024
- Provide onsite support to the employees
- Setup systems for the new employees
- Performed software installations and upgrades
- Office 365 configuration as an admin and provide support on onboarding new applicants
- Creating and managing users in Microsoft Active Directory, Azure AD
- Helpdesk support to the employees
- Work at a front desk as a level 1 IT technician
- Process and enter note and logs and dealing with ticket in timely manner
- PC assembly and hardware troubleshooting
- Setup Microsoft Teams
- Setup of new computer equipment in the office.
Education
Bachelor of Information Technology -
MIT Federation
03.2022
Skills
- Windows Server 2016 and 2019
- Knowledge of DHCP servers, DNS servers, and print servers
- Active Directory, creating users, groups, OUs, and GPOs
- Office 365, Exchange, and Azure, Microsoft Excel, Teams, Outlook
- Outlook setup for customers in their respective devices, as well as organizational devices
- Troubleshooting of Windows hardware and software related to system and networking
- Halo Ticketing System, ServiceNow Ticketing System, remote support by using Zoom, WebEx, Skype, RDP, and TeamViewer
- Windows Server backup and file backup
- Organize networking, systems, and computers
- Windows Server and clients' installations, troubleshooting
- Quick response and problem resolution
- Client relationship management
- Collaborative team player
- Staff training and leadership
- Good oral and written English communication
- Customer services and support
- Software troubleshooting
References
Denis Zambelo - Team Leader | denis.zambelo@sa.gov.au
Pratikar Uprety- Manager | pratikar623@gmail.com
Timeline
ICT CLIENT SUPPORT OFFICER
Department Of Treasury and Finance
02.2024 - Current
IT Support Officer
Resthaven Incorporated
06.2022 - 01.2024
Bachelor of Information Technology -
MIT Federation
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