Naveka Shanon
Kellyville,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable retail and dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Barista
Gong Cha
09.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and work area daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of product.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Front of House Waitress
Pimarn Thai Restaurant
10.2021 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Work Experience at General Practitioner
Rooftop Medical Centre
- Evaluated patient histories, complaints, and current symptoms.
- Engaged with other professionals to impart knowledge and discuss their medical expertise.
Education
High School Diploma -
Hornsby Girls High School
Hornsby, NSW09.2024
Skills
- Customer Satisfaction
- Sales Expertise
- Pos Operation
- Hospitality and Accommodation
Languages
English
Native or Bilingual
Sinhalese
Full Professional
Timeline
Barista
Gong Cha
09.2022 - Current
Front of House Waitress
Pimarn Thai Restaurant
10.2021 - 10.2022
Work Experience at General Practitioner
Rooftop Medical Centre
High School Diploma -
Hornsby Girls High School
Similar Profiles
Audrey ChikAudrey Chik
Senior Barista at Gong ChaSenior Barista at Gong Cha
Wilson VoWilson Vo
Boba Barista at Gong ChaBoba Barista at Gong Cha
JiaYun XieJiaYun Xie
Shift Manager at GONG CHA TeaShift Manager at GONG CHA Tea
Angelica LeeAngelica Lee
Customer Service Cashier/Barista at Gong ChaCustomer Service Cashier/Barista at Gong Cha
Michael LeonardMichael Leonard
School ICT Officer at Sydney Catholic SchoolsSchool ICT Officer at Sydney Catholic Schools