Naveli Bashrat Nuha
Dubbo,NSW
Summary
Detail-oriented administrative assistant skilled in record maintenance and office supply management. Experienced in enhancing communication systems and facilitating client interactions to streamline operations and improve service delivery.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
RIS Insurance Group / MGA Insurance Group
Dubbo
02.2024 - Current
- Cultivated strong client relationships to assess needs and tailor solutions.
- Educated clients on insurance policies and coverage options.
- Maintained accurate daily records of client interactions and transactions.
- Processed documentation for new policies and endorsements efficiently.
- Managed office supplies, ensuring the availability of essential materials.
- Responded to phone calls and emails, facilitating effective business correspondence.
Administrative Assistant
National Capital Private Hospital
Canberra, ACT
04.2022 - 12.2023
- Operated ECG machines for diagnostic tests, explaining procedures and ensuring patient comfort.
- Coordinated patient appointments to optimize clinic flow and minimize wait times.
- Maintained organized and confidential patient records in compliance with privacy regulations.
- Managed incoming and outgoing patient reports and correspondence effectively.
- Monitored clinical stock levels to support seamless daily operations.
customer service
Woolworth
Canberra, ACT
03.2020 - 11.2023
- Trained new staff on company policies, enhancing customer interaction protocols.
- Executed merchandising strategies to align with optimum presentation standards.
- Resolved complex customer service issues efficiently through effective diagnosis.
- Greeted customers, ensuring consistent delivery of outstanding service.
- Maintained adequate inventory levels through prompt restocking of shelves.
- Handled product inquiries and addressed complaints swiftly and professionally.
Customer service/Customer Sales Assistant
Restaurant
Canberra, ACT
11.2017 - 01.2020
- Processed customer orders with accuracy and efficiency at the point of sale.
- Maintained cleanliness and organization of dining areas and service stations.
- Supported team members during peak shifts to ensure operational continuity.
- Collaborated with kitchen staff to fulfill orders promptly and accurately.
- Executed daily opening and closing procedures following established guidelines.
Education
High School -
High School
Queanbeyan, NSW11-2020
Diploma of Nursing - Nursing
TAFE NSW
NSWSkills
- CRM expertise
- Problem-solving skills
- Records management
- Task prioritization
- Office operations management
- Patient record handling
- Customer support proficiency
- Time optimization
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Elementary
Urdu
Elementary
References
References available upon request.
Timeline
Administrative Assistant
RIS Insurance Group / MGA Insurance Group
02.2024 - Current
Administrative Assistant
National Capital Private Hospital
04.2022 - 12.2023
customer service
Woolworth
03.2020 - 11.2023
Customer service/Customer Sales Assistant
Restaurant
11.2017 - 01.2020
High School -
High School
Diploma of Nursing - Nursing
TAFE NSW