Navdeep Gill

• Company Overview: Ensuring all Australians have access to fast broadband with multi-mix technology.
• Managing end to end Project Delivery.
• Build successful relationships and partnerships across business units and business partners.
• Managing multiple Delivery partners to make sure projects are delivered on time.
• Ensuring work is completed within the cost threshold.
• Reviewing high-cost projects and ensuring required approvals are attained.
• Chairing weekly project review meeting and ensuring priority projects/ projects at risk are delivered within SLA.
• Proactively managing risks and communicating any delays to impacted stakeholders.
• Creating automated reports to capture at Risk and Priority Projects.
• Managed large project volumes for four states including regional and remote areas.
• Managed performance for multiple delivery partners across the vast area of QLD, WA, SA, NT
• Enabled DPs to continuously achieve on time delivery above 95%.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
• Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
• Improved project efficiency by streamlining communication and collaboration among team members.
• Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
• Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
• Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
• Championed best practices in project management across the organization through training sessions, workshops, or other knowledge-sharing initiatives.
• Coordinated cross-functional teams to achieve project objectives and meet deadlines.
• Optimized resource allocation by closely monitoring project progress and adjusting as needed to maintain efficiency.
• Mentored junior team members, fostering a supportive environment conducive to professional growth and development.
• Coordinated cross-departmental efforts, ensuring seamless integration of new software tools.
• Drove successful project completion, maintaining strict adherence to budget constraints.
• Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
• Achieved project objectives ahead of schedule, employing agile methodologies for increased efficiency.
• Established clear communication channels for project updates, keeping all stakeholders informed and engaged.
• Managed project timelines to accommodate unexpected changes without compromising on deliverables.
• Streamlined document management processes, ensuring easy access to critical project information.
• Optimized resource allocation, resulting in cost savings and more efficient project execution.
• Reduced project delivery times by coordinating efforts between teams, optimizing workflows for speed and efficiency.
• Led stakeholder meetings to align project goals with business objectives, fostering stronger stakeholder relationships.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed project performance data to identify areas of improvement.

• Company Overview: Strategic Planning
• Planning project and critical activities, defining project scope and forming timeline for completing milestones.
• Identifying impacted stakeholders and preparing performance reports.
• Negotiate deadlines with stakeholders and ensure projects are delivered on time and within budget.
• Monitor progress monitoring the progress of projects and tracking status and ensuring all the milestones are met.
• Reporting and keeping stakeholders informed: Regular reporting and making sure all the stakeholders are informed.
• Highlighted Risk when identified and ensuring there are steps in place to manage Risk.
• Created user test cases for UAT/BRT, gathered requirements, managed testing and highlighted defects/ risks.
• Successfully delivered projects within tight deadlines, resulting in significant cost savings for the business.
• Engaged and managed over 30 teams for testing including internal and external stakeholders for testing.
• Massive Financial gains on the procurement project after completing RFP with multiple vendors.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Managed projects from procurement to commission.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.

Creating/executing capacity plan and responding to in-month changes to demand and supply.

• Monitoring and analysing planned vs actual capacity and demand.
• Adjusting short-term capacity plan as required by creating supply augmentation plans, reallocating resources as needed.
• Analyse resource requests, by skill, level, industry and geography to highlight key insights.
• Proactively highlight business risks, taking actions where possible, and/or escalate appropriately.
• Engaging directly with the stakeholders to collaboratively achieve outcomes.
• Took initiative to align the ticket creation throughout the week to reduce the incomplete Work orders and making sure the SLA is met on high priority work orders.
• Lead the initiative with internal and external stakeholders to cater for weekend work during embargo to maximise resource utilisation.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.

• Company Overview: Acceptance & Governance
• Identify areas within the business to standardise and improve processes.
• Driving improvement initiatives to ensure good quality build of the network handed over.
• Updating monthly reporting packs.
• Ensures all improvement initiatives are implemented and monitored appropriately
• Facilitating workshops and using Lean SIX Sigma problem solving techniques to identify improvement opportunities.
• Performing and facilitating analysis to understand the extent of the problem and identify solutions.
• Uplifting and formalising process improvement strategies.
• Weekly and monthly reporting to the management and other stakeholders.
• Ensuring Processes are reviewed and updated to achieve new compliance standards.
• Created a predictive model for customer connect which proactively identify locations with the higher probability of getting held order. Helped uplifting locations and getting ready for connection without Tech visit during covid.
• Uplifted BPE process maturity score from 1.1 for 3.4 by ensuring compliance standards are met.
• End of financial year rating of a 4.
• As part of Data capability uplift, updated business rules for more aligned leading /lagging metrics to monitor held order volume and service rollbacks.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
• Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.

• Leading Quality Assurance Team.
• Aligning quality framework and reporting to team KPI’s.
• Ensure internal and external stakeholders are engaged and updated.
• Identify any knowledge gaps and providing feedback to team members.
• Designing Quality and reporting framework.
• Provide reports analysing adherence to quality guidelines.
• Analysing data to identify improvement opportunities using Lean Six Sigma Principles
• Coordinating with other Service Providers /Service Delivery managers and provide data to further refine processes.
• Created reporting framework to monitor individual performance.
• Aligned quality framework to team KPI’s.
• Created coaching cadence trackers and facilitated coaching sessions for individuals.
• Coordinated in setting up new process for the team to achieve stretched targets involves end to end monitoring of Priority Assistance tickets.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.