Navid Aghaie

• Completion of Ground School Training for Airbus A320, Fokker F50, and F100
• Safety and Emergency Procedures
• In flight Medical Care and Basic Life Support (Group Medical Training)
• Image and Uniform
• Service and Delivery
• Aviation Security
• E Learning Modules (computer based courses)

Duties:

• Maintaining high grooming standards at all times as per Image and Uniform standards and upholding professional image
• Follow standard operating procedures - Preflight security and safety checks as per SEP training
• Assisting customers with disabilities, special needs, children, infants and offering on-board services as per service and delivery standards
• Working in large team environment and communication with other colleagues of different nationalities and cultures
• Efficient food and beverage service as per service and delivery standards; product knowledge of menu and bar cart products
• Providing high, and consistent service standards to all customers pre flight, during flight and on disembarkation as per service and delivery standards
• Maintaining clean working environment and safe practice of hygiene
• Being aware of different cultures, religions and accommodating any special needs relating to this
• Providing any medical treatment as per GMT Training

• Completion of Ground School and Pass of In Flight Training
• Work according to standard operating procedures
• Public Announcements
• Boarding / disembarking of passengers
• Safety Demonstration and ensuring proper procedures in regards to safety/security are adhered to at all times
• Communication with flight deck, ground crew, caterers and other cabin crew to ensure duties are performed efficiently and confidently
• Working in team environment and rotation of duties
• Providing professional, friendly and efficient service to all passengers
• Food and beverage service
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.

• Check out counter
• Cash handling
• Receiving goods
• Recruiting casual staff
• Trained employees in essential job functions
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
• Supervised and coordinated team to provide guidance and support and maximise performance
• Mentored and supported junior staff members to apply best practices and follow procedures

• Responsible Service of Alcohol
• Cash handling
• Preparation of cocktails and non alcoholic beverages
• Table service
• Preparation and setting up for special functions
• General cleaning duties
• Mentoring and training new staff
• Assist with rostering of staff
• Assist with placing orders / receiving orders and distribution
• Stock rotation / changing of kegs / post mix
• Open / close of bar
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.