Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navie Tran

Melbourne,VIC

Summary

Interior Architecture student with hands-on experience in customer service, workshop facilitation, and retail operations. Strong communication and time management skills developed through both creative and client-facing roles. Passionate about user-centered spatial design and real-world applications of material and layout planning.

Overview

3
3
years of professional experience

Work History

Ceramic Workshop Instructor ( Full-time )

Gom SAIGON
Ho Chi Minh City , Viet Nam
11.2022 - 08.2024
  • Scheduled and coordinated ceramic workshop sessions based on customer bookings.
  • Prepared materials, tools, and clay in advance for each session to ensure smooth operation.
  • Collaborated with colleagues to develop lesson plans and improve teaching methods.
  • Guided participants throughout the workshop, offering hands-on assistance, and personalized advice.
  • Organized and labeled finished ceramic pieces for kiln firing, and managed the packaging and shipping of completed works to individual customers.
  • Advised customers on available, ready-made ceramic products, and assisted with in-studio sales.

Retail Assistant ( Part-time )

Micha Vintage
Da Nang City , Viet Nam
11.2021 - 05.2022
  • Categorized clothing by style and color for steaming and display arrangement.
  • Assisted customers in selecting appropriate sizes, and offered styling advice to suit individual preferences.
  • Handled in-store payments, and maintained accurate records of sales and expenses.
  • Provided online consultation and support for customers via messaging platforms.
  • Organized and prepared online orders for delivery, ensuring accuracy and timely dispatch.

Education

Some College (No Degree) - Interior Architecture

Swinburne University of Technology
Melbourne, VIC
11-2026

Skills

  • Customer Service & Communication – Effectively interacted with diverse customers, providing tailored advice in both retail and workshop settings
  • Team Collaboration – Worked closely with colleagues to plan lessons, solve problems, and ensure smooth operations
  • Time Management – Balanced preparation, instruction, sales, and administrative duties under tight schedules
  • Problem-Solving – Addressed customer needs on the spot, from fitting issues to workshop challenges
  • Adaptability – Quickly adjusted between in-person and online service roles, as well as creative and operational tasks
  • Sales & Checkout Handling – Processed payments, tracked income/expenses, and supported in-store and online sales
  • Space planning – Skilled in organizing functional and aesthetic spatial layouts
  • Material Handling & Preparation – Managed tools and materials for workshops and retail presentation

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Ceramic Workshop Instructor ( Full-time )

Gom SAIGON
11.2022 - 08.2024

Retail Assistant ( Part-time )

Micha Vintage
11.2021 - 05.2022

Some College (No Degree) - Interior Architecture

Swinburne University of Technology

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Navie Tran