Naveen Kumar Pabba
Wollert,Australia
Summary
To Seek position that offers professional challenges utilizing interpersonal skills, time management,problem solving and ensure customer satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Oaks on St. Kilda
Melbourne, Australia
01.2025 - Current
- Oversee cash handling, daily sales reporting, budgeting and cost control to maximize profits.
- Maintaining high levels of customer satisfaction by responding to customer concerns professionally.
- Resolving customer complaints promptly to maintain satisfaction levels.
- Conducted weekly team meetings to address performance issues and provide constructive feedback.
- Maintain a positive motivated team culture through effective communication and leadership.
- Trained and supervised front of house and kitchen staff to ensure service excellence.
- Coordinated staff schedules to maintain efficient workflow.
- Inspecting dining room area regularly for cleanliness and adherence to safety standards.
- Ensure compliance with food safety, hygiene and workplace health and safety standards.
- Monitor stock levels, placed orders, and managed inventory to minimize wastage and maintain cost control.
- Coordinate with chefs and suppliers to maintain quality and timely delivery of products and services.
- Implement promotional activities and support marketing initiatives to increase sales.
- Developing menus in collaboration with chefs to reflect seasonal offerings.
- Analyzing service feedback to identify areas for improvement in operations.
- Manage day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
Food & Beverage Attendant Grade – 3( Part Time)
Racv City Club – Bistro
Melbourne, Australia
06.2009 - Current
- Greeted and seated guests to enhance their dining experience
- Maintain service standards for customer satisfaction
- Utilized suggestive selling to promote menu items and enhance guest satisfaction
- Facilitated customer needs for tailored service
- Communicated with staff to ensure seamless service delivery
- Set up mise-en-place for service to ensure efficient food preparation and presentation.
- Supported management in maintaining efficiency during peak service times.
Assistant Restaurant Manager
Oaks on Market
Melbourne, Australia
04.2024 - 01.2025
- Supervising daily food and beverage operations by following Standards
- Managed and trained service staff to improve service quality
- Resolved customer satisfaction issues to enhance dining experience
- Handled customer complaints and feedback
- Ensured compliance with health and safety regulations
- Monitored inventory and ordered supplies
- Coordinated with kitchen and bar teams
- Scheduled staff shifts
- Preparing rosters
Food Service Supervisor
Ivanhoe Centre
Ivanhoe, Australia
09.2017 - 12.2018
- Supervised daily food service operations and staff activities.
- Plan, Organize and Supervise the function
- Scheduled staff shifts, ensuring optimal coverage during peak hours.
- Trained new employees on food safety and customer service protocols.
- Implemented health and safety regulations to maintain a clean dining environment.
- Coordinated inventory management, ensuring adequate stock levels for service needs.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Processed cash transactions accurately, contributing to seamless function operations.
- Greet guests and confirm function planning.
- Informed service and security staff about function details to ensure smooth operations.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer complaints effectively, improving overall guest satisfaction.
- Supported staff in preparing and dismantling functions.
- Writing report at the end of the function
- Following company policies through throughout service periodsperiods
Education
Graduate Certificate - Hospitality Management
Blue Mountains Hotel Management School
Sydney, NSWBachelors Degree - Catering Technology & Culinary Arts
Indian Academy of Catering Technology & Culinary Arts
IndiaSkills
- Menu development
- Food safety compliance
- Inventory control
- Cash handling
- Staff scheduling
- Operations management
- Budgeting
- Sales forecasting
- Promotions strategy
- Staff management
- Customer management
Accomplishments
Recognition from RACV for Fantastic service efforts
Personal Information
Visa Status: Australian Citizenship
References
- Chet Narayan - 0452042424
Food & Beverage
Timeline
Restaurant Manager
Oaks on St. Kilda
01.2025 - Current
Assistant Restaurant Manager
Oaks on Market
04.2024 - 01.2025
Food Service Supervisor
Ivanhoe Centre
09.2017 - 12.2018
Food & Beverage Attendant Grade – 3( Part Time)
Racv City Club – Bistro
06.2009 - Current
Graduate Certificate - Hospitality Management
Blue Mountains Hotel Management School
Bachelors Degree - Catering Technology & Culinary Arts
Indian Academy of Catering Technology & Culinary Arts