NAVINESH PRASAD

• Manage service and fleet management, creating, updating and establishing systems, processes and procedures focused on continuous improvement of after-sales for customers and dealers.
• The Major Accounts Fleet Service Manager will need to be transformative and innovative in leading the implementation of digital and intelligence tools in services that aim to increase revenue and reduce costs involved in the process
• Create KPIs designed to measure the department’s performance (warranty claims, cost per hour, usage/availability, service calls, customer satisfaction, dealer performance).
• API will be a role that will oversee the other roles within Fleet Management.

• Deliver Training and Learning to students
• Prepare training plan
• Prepare training materials for delivery
• Plan Practical assessment
• Process Credit transfer (CT) and Recognition to Prior Learning (RPL)
• Deliver Automotive Air-Conditioning Training

Enhance branch productivity, profitability, and sales by increasing product and technical knowledge across the network. Build self-sufficiency within branches through effective use of Komatsu systems and tailored training programs. Collaborate with leadership to align training with strategic goals, support new product introductions, and deliver onboarding and instructional materials. Conduct and evaluate training, provide technical support, and contribute to project work and product support to drive branch and equipment sales performance.

Deliver technical and warranty support across the HYG Dealer Network in the Asia Pacific region, focusing on small trucks including warehouse and counterbalance models. Coordinate with global factories for bulletins and product improvements, resolve technical issues via the Oracle-based support system, and create region-specific bulletins. Conduct both domestic and international technical training, analyze warranty data to drive improvements, and support sales teams and major account customers with technical expertise and machine commissioning. Develop training materials when needed to support the network.

Perform daily repairs and diagnostics, assist apprentices and technicians, and submit monthly product reports to Toyota. Conduct vehicle registration inspections, support the workshop controller, and address high-tech diagnostic concerns for customers. Perform quality checks and road tests while maintaining a strong commitment to teamwork and compliance with OH&S policies. Monitor online training programs for service staff.

I consistently demonstrate excellent customer service in both internal and external interactions, always maintaining a professional manner. I show loyalty, commitment, and teamwork while adhering to all OH&S policies to ensure a safe workplace. I take pride in maintaining a clean and tidy environment, upholding SCT/SCL dress standards, and providing effective EM service advising. In addition, I carry out all end-of-day duties with accuracy and reliability.