Navita
Melbourne,VIC
Summary
Accomplished IT Support Professional with a proven track record at NBN Australia. Consistently elevating IT service delivery and customer satisfaction through expert technical support and efficient incident response. Holds a master's degree in Cybersecurity from the Melbourne Institute of Technology and certifications such as CompTIA Security+,and Cisco. Brings a comprehensive skill set and a strong passion to the field of cybersecurity as an active member of the Australian Women in Security Network (AWSN). Expertise in Splunk SIEM and EDR security tools. Well-positioned to make significant contributions to advancing the team's cybersecurity efforts and furthering career in this dynamic field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Engineer
NBN Australia
11.2022 - Current
- Provide on-site support at NBN for end-users and extend remote assistance to global staff as required, accessible through phone, email, and in-person visits
- Collaborate closely with the third-party service desk and service management to proactively find, create, and implement opportunities to support customer service levels and guarantee the effective delivery of services to end users
- Proficient in cloud computing, networking, firewalls, and IT Service Management concepts
- Possesses robust technical skills in Identity and Access Management, including Beyond Trust, Active Directory & Azure AD, as well as federation and cloud systems
- Managing users, groups, and roles within Okta
- Configuring and managing applications and integrating them with Okta and setting up SSO for various applications using SAML, OAuth, and OpenID Connect.
- Experience with SCCM, DHCP, DNS, Service now, Event logs, SOE/Imaging, Backups, VPN, MDM Browser, Exchange/office 365, SQL, Linux, SSO(Okta), Splunk
- Configuring different MFA factors such as SMS, email, Okta Verify, and third-party authenticators
- Integrating Okta with on-premises directories like Active Directory and LDAP
- Experienced with AWS and Azure, with a solid grasp of their architectures and SaaS/IaaS/PaaS solutions
- Possesses experience in Information Security, particularly in security operations, vulnerability discovery, or roles focused on information operations and incident response
- Strong understanding of MITRE ATT&CK framework and Cyber kill-chain
- Has solid understanding and practical experience with at least three security tools, including but not limited to host-based antivirus, anti-spam gateway solutions, firewalls, IDS/IPS, server and network hardening, data loss prevention, forensic software, vulnerability management, and website security
- Experienced in using security tools like Splunk, Sentinel, PIM, Microsoft Defender, and ServiceNow, Okta.
Security Engineer
Kapsons Industries ltd
02.2021 - 12.2021
- Software/hardware/system updates and installations
- Advanced skills in Windows 10, Windows 8.x, and Office 365 products including Microsoft Word, Excel, PowerPoint, Word, Outlook, and SharePoint
- Understanding of basic TCP/IP Networking concept to troubleshoot network connectivity issues and collaborate effectively with network engineers if needed
- Knowledge of Active Directory (AD) and Group Policies to manage user accounts, permissions, and desktop configurations in a Windows environment.
Education
Master of Networking (Major in Cybersecurity) -
Melbourne Institute of Technology
Melbourne, VIC10.2023
Bachelor of Computer Science And Technology -
DAV University
08.2020
Skills
- MS Sentinel
- Active Directory
- Identity and Access Management (IAM)
- Splunk
- OKTA Admin
- Splunk SPL
- Incident Response
- Technical support expertise
- IT Security Protocols
- MS Defender
- Network Security
- PIM
Certification
- CompTIA Security+
- Fortinet Network Security Expert Level 1: Certified Associate
- Fortinet Network Security Expert Level 2: Certified Associate
- CISCO: Cyber Threat Management
- CISCO: Introduction to Cybersecurity
References
Available upon request
Projects
Lead in the industrial cyber security capstone project focused on identifying fraudulent text or SMS messages., Developed a website dedicated to identifying and alerting users to SMS and text-based scams. Utilizing advanced algorithms, the platform thoroughly analyses incoming messages to determine their authenticity, offering users essential information to safeguard against potentially fraudulent activities and make informed choices regarding message credibility.
Timeline
Project Engineer
NBN Australia
11.2022 - Current
Security Engineer
Kapsons Industries ltd
02.2021 - 12.2021
Master of Networking (Major in Cybersecurity) -
Melbourne Institute of Technology
Bachelor of Computer Science And Technology -
DAV University
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