Navjot Aujla

As a Salesforce Certified Administrator (SCA), ability to perform below roles and responsibilities.

• Strong understanding of Salesforce platform, with ability to build custom apps and objects, formula fields, workflows, process automation, security setup, other configurations and triggers, custom views, and other content of intermediate complexity in Classic and Lightning Experience.
• Handle all Salesforce administrative functions including organizational setup, user account maintenance, building custom reports and dashboards and other routine tasks.
• Manage security related to profiles and permission sets using Object-Level and Field-Level security best practices, roles, sharing settings and login access policies.
• Perform ongoing system administration functions around data management (export, import, cleanliness).
• Working knowledge of Sales and Marketing Applications and Service and Support Applications and Lightning App Builder.
• Execution of Validation, Auto-response, Assignment, Workflow, and Escalation rules.

• Explored Australian culture.
• Volunteered at libraries and community centres in organizing various events.
• Attended various openSAP courses and Trailhead modules and webinars to keep skills and knowledge of industry fresh.

• Leading Incident Management team of 20 members responsible for resolution of incidents (monthly average - 300) within agreed KPIs associated with Penalty (Service Credit) clause and to user’s satisfaction.
• Strong understanding of IT Service Management leading to strong working knowledge of reporting tools, systems and metrics.
• Exhibited strong leadership skills in driving initiative to reduce incident occurrences by 40%.
• Demonstrated excellent planning and organizational skills to manage multiple demands and prioritize appropriately.
• Regular refresher sessions with team.
• Collaborate with stakeholders across organization to identify and prioritize operational improvements, enhancements, and system customizations to address their evolving needs.
• Effectively interface with all levels of employees within organization and customers of varying technical abilities.
• Understand customer requirements and translate them into technical reality.

• Carried out administration activities related to both SAP R3 and Database of SAP BW, SAP PI, SAP CRM, SAP APO, SAP ECC, SAP NW and SAP Solution Manager.
• Skilful execution of administrative activities, with high attention to detail, organization and process.
• Handled routine tasks like Instance overview, Work processes,
  Background jobs, Operation Modes Configuration, Spools, System logs, Locks, Updates, System trace, Audits, Workload analysis, DB backups etc.
• Manage SAP user setup and security.
• Performed Client Copies, System Copy (Homogeneous and heterogeneous), Database Export/Import, Kernel Upgrade, Oracle Upgrade, SPAM and SAINT upgrade, Support Pack/Stack upgrades.
• Performed release/version/EHP upgrades using SUM tool and Optimizing Upgrade Performance.
• Sizing of landscapes, performance tuning and capacity management.
• Implement system enhancements and create and maintain all related documentation.
• Assist in training of new users and help to grow adoption across organization.
• Assess impact of new requirements on all upstream and downstream applications, systems, and processes.