Summary
Overview
Work History
Education
Skills
Certifications
Awards and Recognitions
Timeline
Volunteer
Navjot Aujla

Navjot Aujla

Salesforce Certified Administrator
Melbourne,VIC

Summary

Articulated and passionate Salesforce Administrator with a demonstrated history of working in the life sciences industry interested in developing both technical and interpersonal skills within the Salesforce ecosystem.

Talented SAP Basis Administrator and Consultant with 8 years of industry experience with strong interpersonal and leadership skills. Excellent reputation for resolving problems and improving customer satisfaction. Strong collaborator and team player with excellent communication skills and expertise in analytical problem-solving.

Overview

4
4
years of post-secondary education
12
12
years of professional experience

Work History

Salesforce Administrator

None
Melbourne , Victoria
2020.06 - Current

As a Salesforce Certified Administrator (SCA), ability to perform below roles and responsibilities.

  • Strong understanding of Salesforce platform, with ability to build custom apps and objects, formula fields, workflows, process automation, security setup, other configurations and triggers, custom views, and other content of intermediate complexity in Classic and Lightning Experience.
  • Handle all Salesforce administrative functions including organizational setup, user account maintenance, building custom reports and dashboards and other routine tasks.
  • Manage security related to profiles and permission sets using Object-Level and Field-Level security best practices, roles, sharing settings and login access policies.
  • Perform ongoing system administration functions around data management (export, import, cleanliness).
  • Working knowledge of Sales and Marketing Applications and Service and Support Applications and Lightning App Builder.
  • Execution of Validation, Auto-response, Assignment, Workflow, and Escalation rules.

Career Sabbatical to Raise Children.

Home
2016.06 - 2020.05
  • Explored Australian culture.
  • Volunteered at libraries and community centres in organizing various events.
  • Attended various openSAP courses and Trailhead modules and webinars to keep skills and knowledge of industry fresh.

Incident and Problem Manager

Infosys
Chandigarh , India
2015.01 - 2016.05
  • Leading Incident Management team of 20 members responsible for resolution of incidents (monthly average - 300) within agreed KPIs associated with Penalty (Service Credit) clause and to user’s satisfaction.
  • Strong understanding of IT Service Management leading to strong working knowledge of reporting tools, systems and metrics.
  • Exhibited strong leadership skills in driving initiative to reduce incident occurrences by 40%.
  • Demonstrated excellent planning and organizational skills to manage multiple demands and prioritize appropriately.
  • Regular refresher sessions with team.
  • Collaborate with stakeholders across organization to identify and prioritize operational improvements, enhancements, and system customizations to address their evolving needs.
  • Effectively interface with all levels of employees within organization and customers of varying technical abilities.
  • Understand customer requirements and translate them into technical reality.

SAP Basis Administrator & Consultant

Infosys
Pune , India
2008.07 - 2014.12
  • Carried out administration activities related to both SAP R3 and Database of SAP BW, SAP PI, SAP CRM, SAP APO, SAP ECC, SAP NW and SAP Solution Manager.
  • Skilful execution of administrative activities, with high attention to detail, organization and process.
  • Handled routine tasks like Instance overview, Work processes,
    Background jobs, Operation Modes Configuration, Spools, System logs, Locks, Updates, System trace, Audits, Workload analysis, DB backups etc.
  • Manage SAP user setup and security.
  • Performed Client Copies, System Copy (Homogeneous and heterogeneous), Database Export/Import, Kernel Upgrade, Oracle Upgrade, SPAM and SAINT upgrade, Support Pack/Stack upgrades.
  • Performed release/version/EHP upgrades using SUM tool and Optimizing Upgrade Performance.
  • Sizing of landscapes, performance tuning and capacity management.
  • Implement system enhancements and create and maintain all related documentation.
  • Assist in training of new users and help to grow adoption across organization.
  • Assess impact of new requirements on all upstream and downstream applications, systems, and processes.

Education

Bachelor of Science - Computer Science

University College Of Engineering
Punjabi University Patiala, Punjab, India
2004.08 - 2008.05

Skills

    Salesforce platforms: Sales Cloud and Service Cloud

undefined

Certifications

  • Salesforce Certified Administrator (SCA)
  • Business Administration Specialist (Superbadge)
  • Lightning Experience Reports & Dashboards Specialist (Superbadge)
  • Security Specialist (Superbadge)

Awards and Recognitions

  • Received client appreciation award for showing outstanding performance and contribution
    in leading and managing incident management and problem management track
    exceptionally well.
  • Awarded with Most Valuable Player award for playing the challenging role of Incident
    Management and Problem Management Lead.
  • Invited to Germany Novartis office in Holzkirchen to work on DB backup compression
    project.

Timeline

Salesforce Administrator

None
2020.06 - Current

Career Sabbatical to Raise Children.

Home
2016.06 - 2020.05

Incident and Problem Manager

Infosys
2015.01 - 2016.05

SAP Basis Administrator & Consultant

Infosys
2008.07 - 2014.12

Bachelor of Science - Computer Science

University College Of Engineering
2004.08 - 2008.05
Navjot AujlaSalesforce Certified Administrator