Navjot Kaur
Melbourne,VIC
Summary
Dedicated and personable customer service professional with experience in delivering exceptional service to diverse clientele. Adept at handling a wide range of customer issues with professionalism and courtesy. Skilled in problem-solving and communication. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Store Assistant
New Spicy Grocery
07.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Sales Assistant
Harvey Norman Westgate
03.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Masters in professional accounting -
Federation university
04.2024
Bachelor's of Commerce -
Kanpur university (India)
01.2021
Skills
- Cash handling
- Stacking
- Sales and Upselling
- Inventory Management
- Visual Merchandising
- Store Maintenance
- Teamwork and Communication
- Opening and closing of store
- Customer Service
Personal Information
I am a student but also work full time when I am eligible legally. I work at grocery store, also work at Harvey Norman as sales assistant in bedding department during school holidays as part timer. I can work 20 hours but always available during school holidays.
Languages
English
Full Professional
Hindi
Native or Bilingual
punjabi
Native or Bilingual
refferences
Jaskomar Singh
2IC (Harvey Norman Fountain Gate)
PH: 0430600380
Timeline
Store Assistant
New Spicy Grocery
07.2023 - Current
Sales Assistant
Harvey Norman Westgate
03.2023 - Current
Masters in professional accounting -
Federation university
Bachelor's of Commerce -
Kanpur university (India)
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