Navjot Kaur
Surfers Paradise,Australia
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 3 years of experience in team leadership in restaurant manager industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Cafe Molendinar
Molendinar, QLD
10.2024 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
Restaurant Manager
Masala Flames
Southport, QLD, QLD
05.2022 - 10.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Provided professional services and support in a dynamic work environment.
Restaurant Manager
Chabbi'z Tandoori Kitchen
Southport, QLD
08.2021 - 05.2022
- Effective overall management of the day-to-day operations of the restaurant, with responsibility for ensuring customer satisfaction, solving customer complaints efficiently and accurately, improving systems and finding cost efficiencies
- Manage the front of house staff to create a pleasant customer experience and atmosphere according to the restaurant theme
- Supervise the back of house staff to maintain quality, safety, cost and consistency of food
- Handle food purchases to reduce waste and cost without losing quality
- Ensure that the staff follows safety and health laws
- Manage schedule shifts for all members of the staff
- Communicate with customers addressing complaints and collecting feedback about their experience.
Restaurant Manager
Taj Palace Indian Restaurant
Surfers Paradise
12.2020 - 08.2021
- Effective overall management of the day-to-day operations of the restaurant, with responsibility for ensuring customer satisfaction, solving customer complaints efficiently and accurately, improving systems and finding cost efficiencies
- Monitoring and achieving restaurant KPI's including labour costs, food and beverage costs and profit, number of customers and average customer spends
- Controlling operational cost and identifying measures to cut wastes
- Communicating the restaurant's operational needs from the front of house to the back of house
- Planning, creating and updating the food and beverage menu in conjunction with the Head Chef
- Selecting, training and supervising staff
- Managing the roster of all staff members managing and controlling staffing levels and determining which staff members are assigned to each shift
- Arranging the purchasing and pricing of goods according to budget
- Selecting, training, monitoring and appraising all staff and their performance, including identifying skill gaps and providing training and feedback to improve productivity
- Ensuring uniform and grooming standards are maintained
- Ensuring the highest level of cleanliness, oranisation and tidiness throughout the restaurant
- Ensuring dining facilities comply with health regulations
- Staying up to date with all legislative requirements, ensuring COVID and other requirements are met and exceeded.
Housekeeper
AVANI
Broadbeach, QLD
08.2018 - 12.2020
- Coordinated with front desk to prioritize room assignments based on guest arrivals and departures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Verified cleanliness and organization of storage areas and carts.
- Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Waitress
Steam Café
Southbank
11.2017 - 02.2018
- Greeting and serving customers
- Providing detailed information on menus
- Multi-tasking various front of house duties
- Collecting bill and handling till
- General customer service duties.
- Supported needs of five- person wait staff who attended to specific needs of countless customers daily for steam cafe with social relevancy and intentionality.
Education
Certificate III & IV in Commericial Cookery - Cookery
Imagine Education
Southport01-2020
Diploma in Hospitality Management -
Imagine Education
Southport, QLD01-2020
Certificate III in Individual Support - Age Care
New England College (Australia)
Brisbane01-2018
Bachelor of Commerce -
Kurukshetra University(India)
01-2016
Skills
- English
- Hindi
- Punjabi
- Customer Engagement
- Kitchen staff coordination
- Passion for customer satisfaction
- Coaching and Mentoring
- Problem-Solving
- Workflow Planning
- Fire Safety Regulations
- Safe Food Handling
- Reliable and Responsible
Timeline
Cafe Manager
Cafe Molendinar
10.2024 - Current
Restaurant Manager
Masala Flames
05.2022 - 10.2024
Restaurant Manager
Chabbi'z Tandoori Kitchen
08.2021 - 05.2022
Restaurant Manager
Taj Palace Indian Restaurant
12.2020 - 08.2021
Housekeeper
AVANI
08.2018 - 12.2020
Waitress
Steam Café
11.2017 - 02.2018
Certificate III & IV in Commericial Cookery - Cookery
Imagine Education
Diploma in Hospitality Management -
Imagine Education
Certificate III in Individual Support - Age Care
New England College (Australia)
Bachelor of Commerce -
Kurukshetra University(India)
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