Navjot Kaur
Adelaide,Australia
Summary
Support Worker with over 8 years of experience in customer service and disability support. Specializes in person-centered care, daily living assistance, and medication management. Demonstrated success in enhancing client dignity and independence through effective communication and problem-solving skills. Committed to creating safe environments that elevate quality of life for individuals with disabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Invoicing and Payroll Officer
Personal Support Australia & Southern Choice Support
11.2024 - Current
- Issued invoices, approved timesheets, and completed account reconciliations for precise billing and payroll processing.
- Processed employee salaries in accordance with SCHADS Award, resolving payroll queries efficiently.
- Managed client and employee accounts in Xero and Brevity, ensuring data integrity.
- Liaised with plan managers to address outstanding payments and rectify invoice discrepancies.
- Provided weekly on-call support while overseeing staff rostering for optimal shift coverage.
- Maintained accurate employee records and payroll documentation to facilitate audits.
Disability Support Worker
Personal Support Australia
09.2024 - Current
- Supported clients with activities of daily living, including grooming and personal care.
- Managed medication administration in accordance with established care plans.
- Prepared nutritious meals and assisted clients with feeding when necessary.
- Aided clients in using mobility aids while ensuring proper manual handling techniques.
- Accompanied clients to appointments and community events to foster social engagement.
- Maintained accurate records of client progress and services provided.
Console Operator
United Petroleum
Queenstown
12.2023 - 07.2024
- Delivered outstanding customer service, resolving inquiries and issues promptly, enhancing client satisfaction.
- Maintained safety and cleanliness of fuel station, ensuring compliance with industry standards.
- Managed inventory and kept accurate records, boosting operational efficiency and reducing discrepancies.
Assistant Manager
Indian Bank
Punjab, India
12.2016 - 08.2023
- Managed customer interactions, resolving account issues, and overseeing daily branch operations.
- Conducted compliance and security tasks, supervised cash handling, and processed transactions.
- Promoted banking products and provided guidance on financial services, showcasing strong interpersonal skills.
Clerk
Punjab & Sind Bank
Punjab, India
05.2016 - 11.2016
- Handled customer inquiries and transactions including deposits, withdrawals, and fund transfers.
- Assisted colleagues and supervised operations in the absence of senior officers.
- Maintained account and advance files, ensuring accuracy and confidentiality.
Education
DIPLOMA OF NURSING -
Equals International College
04.2026
Master of Business Administration (MBA) - Business Analytics
Flinders University
Adelaide09.2025
Certificate III - Individual Support
Milton College
01.2024
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
Punjab, India06.2015
Skills
- Empathy and client care
- Problem-solving skills
- Attention to detail
- Verbal and written communication
- Advanced computer literacy
- Adaptability to change
- Team collaboration
- Time management
- Proactive learning attitude
- Independent and collaborative work
Certification
- First Aid and CPR Certificate, 2024-08-06
- Manual Handling Training, 2024-12-05
- Certificate to Assist Clients with Medication, 2024-10-06
<Enter your own>
Date of Birth: 1994-01-05
References
- Jaspal Singh, Team Leader, team@personalsupportaustralia.com.au, 0431001490
- Satwant Kaur, Colleague, Personal Support Australia, ksatwant386@gmail.com, 0481759052
Timeline
Invoicing and Payroll Officer
Personal Support Australia & Southern Choice Support
11.2024 - Current
Disability Support Worker
Personal Support Australia
09.2024 - Current
Console Operator
United Petroleum
12.2023 - 07.2024
Assistant Manager
Indian Bank
12.2016 - 08.2023
Clerk
Punjab & Sind Bank
05.2016 - 11.2016
DIPLOMA OF NURSING -
Equals International College
Master of Business Administration (MBA) - Business Analytics
Flinders University
Certificate III - Individual Support
Milton College
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
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