Summary
Overview
Work History
Education
Skills
Timeline
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Navjot Navjot

Sydney,NSW

Summary

Adept Customer Service Representative with a proven track record at BP CLOVELLY and BP RANDWICK, excelling in conflict resolution and customer loyalty enhancement. Skilled in problem-solving and active listening, significantly boosting customer satisfaction. Expertise in complaint handling and resolution, fostering a positive and efficient team environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

BP CLOVELLY, BP RANDWICK
Sydney, NSW
07.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

MBA In Supply Chain Management - Business Administration And Management

Victoria University
Sydney, NSW
06.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Team Development
  • Documentation
  • Filing
  • Product Sales
  • Store maintenance

Timeline

Customer Service Representative

BP CLOVELLY, BP RANDWICK
07.2022 - 06.2024

MBA In Supply Chain Management - Business Administration And Management

Victoria University
Navjot Navjot