NAVJOT KAUR SANDHU
Willawong
Summary
Dedicated customer service professional with e-commerce expertise and a passion for ensuring customer satisfaction. Highly skilled in resolving issues, building rapport, and providing exceptional service to drive business growth. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Customer Service E Commerce
Wernerco Bailey Ladder
01.2023 - Current
- Handle customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product selection, order placement, and tracking shipments
- Resolve issues and process refunds or replacements to ensure customer satisfaction
- Process online orders and liaised with shipping partners to ensure timely deliveries
- Collaborate with cross-functional teams to improve customer satisfaction and loyalty
- Manage customer accounts and processed orders accurately
- Resolve customer issues efficiently and maintained a high level of satisfaction
- Utilize Salesforce & JDE to track customer interactions and maintain accurate records
- Keeping up to date with technological and software development
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceed first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Maintain a thorough knowledge of products and services to provide accurate information to customers.
Multimedia Specialist
Dream Home Property & Investments
01.2021 - 01.2023
- Create computer animation, audio, video, and graphic image files for multimedia applications including presentations, games, motion pictures
- Test multimedia products for any technical errors
- Author the files into a single program using object-oriented programming languages
- Helping in specifying and designing internet strategies and web-based methods
- Collaborating with network engineer to avoid any security and hosting issues for user access, disaster recovery plan, website backup
- Sometime help other team member using active directory knowledge
- Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
- Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
Retention Specialist
Concentrix
01.2020 - 01.2021
- Communicating with customers and sales representatives
- Analysing customer behaviour
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain business
- Meeting with the sales team to propose customer retention solutions
- Writing and presenting customer behaviour reports
- Building positive relationships with customers and business associates
- Develop strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Enhance customer satisfaction levels with proactive communication and timely resolution of issues.
Sales and Marketing Consultant
Mala Impex
01.2014 - 01.2020
- Prepared sales reports and maintained the records of business expenses incurred
- Applied confidence in order work to KPI's sales targets and marketing environment goals
- Organizing and controlling sales activities by setting product mix, geographical sales areas, and customer service standards
- Assessing customers' needs and explaining the goods and services which meet their needs
- Accepting payment for goods and service by a variety of payment methods and preparing sales invoices
- Quoting and negotiating prices and credit terms, and completing contracts and recording orders
- Design and carry out market research to detect and attract new customers.
- Expand market reach with innovative advertising techniques and consistent brand messaging.
- Grow customer base by building strong relationships through exceptional communication skills and attentive service.
Education
Professional Year Program -
Performance Education
01.2020
Bachelor of Information Technology -
Victorian Institute of Technology
01.2019
Diploma of Web Design -
Tafe Queensland
01.2017
Cert IV of Web Development -
Tafe Queensland
01.2016
Skills
- Exceptional customer service
- Problem-solving
- Relationship Building
- Leadership & Multitasking Abilities
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Active listening
- Organization and time management
Timeline
Customer Service E Commerce
Wernerco Bailey Ladder
01.2023 - Current
Multimedia Specialist
Dream Home Property & Investments
01.2021 - 01.2023
Retention Specialist
Concentrix
01.2020 - 01.2021
Sales and Marketing Consultant
Mala Impex
01.2014 - 01.2020
Bachelor of Information Technology -
Victorian Institute of Technology
Diploma of Web Design -
Tafe Queensland
Cert IV of Web Development -
Tafe Queensland
Professional Year Program -
Performance Education
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