Navjyot Singh Sarna

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Updated customer service database with new information, address changes and contact details.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Handled day-to-day customer or client questions via telephone or email.
• Collaborated with employees from various backgrounds.
• Attended training courses to build understanding of processes, techniques, and industry.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

*Administering check-ins and check-outs.

*Provide front desk services to guests.

*Administer all complaints and requests and ensure efective resolution of same. *Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.

• Responded to inquiries from callers seeking information.