Navneet Kaur
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
7
7
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
COMMONWEALTH BANK
06.2023 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction by managing customer general service enquiries and dispute/fraud related calls.
- Answering customer inquiries and escalate complex issues to an appropriate team to ensure rapid support
- Proactively take steps to enhance customer experience
- Share relevant customer feedback to help improve bank offerings
- Adding value to every applicable call through identifying ways to help and support customers.
Retail Supervisor
TAB (TABCORP PTY LTD)
10.2017 - 06.2023
- Planning and Managing Tab operations from end to end in shift with high customer satisfaction
- Serving customers in friendly and efficient way
- Reconcile daily sales, prepare bank deposits, assess financial transactions, and prepare reports.
- Maintain overall presentation of store, ensure store is clean and up to the standards set by company.
- Supervise the game terminals, manage/report issues, and process daily sales
- Pay winning payments and reconcile tilt/store at the end of shift
- Manage customer complaints, provide resolutions, and escalate if required
- Manage, rectify, or escalate product and service issues efficiently.
Assistant Accountant
TAC AUST PTY LTD
07.2020 - 10.2021
- Prepare annual, quarterly, and monthly financial reports according to legislation and accounting policies and procedures to portray financial position of organisation and report it to senior management
- Preparation of quarterly BAS (Business Activity Statement)
- Assist in preparation of income tax returns and other statutory returns as per Australian accounting standards
- Oversee payroll and make sure leave entitlements, working hours of employees, superannuation payments and PAYG Withholding are recorded according to Fair work standard
- Making quarterly payments of Superannuation and PAYG tax withholdings
- Reconcile income and expense accounts and monitor operating, investing, and financing cash flow
- Investigate any errors in accounting transactions, FBTs, superannuation's and tax related entries and rectify errors.
Education
Master of Accountancy -
Western Sydney University
07.2019
Bachelor of Business Administration -
Panjab University, Chandigarh India
06.2016
Skills
- Payment Processing
- Quality Assurance
- Inbound Customer Service
- Digital banking support
- Problem Resolution
- Complaint Handling
- Customer Relations
- Data Entry
- Account Reconciliation
- Bank Reconciliation
- Payroll Processing
- Attention to Detail
- Accounting Software Proficiency
Timeline
CUSTOMER CARE SPECIALIST
COMMONWEALTH BANK
06.2023 - Current
Assistant Accountant
TAC AUST PTY LTD
07.2020 - 10.2021
Retail Supervisor
TAB (TABCORP PTY LTD)
10.2017 - 06.2023
Master of Accountancy -
Western Sydney University
Bachelor of Business Administration -
Panjab University, Chandigarh India
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