Navneet Kaur
Mickleham,VIC
Summary
Adept at enhancing client quality of life through empathetic support and daily living assistance, I leveraged skills in housekeeping, meal preparation, and personal care at Hume Support Services. My proactive approach in building trust and fostering strong relationships resulted in significantly improved client satisfaction and safety, showcasing my ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Hume Support Services
Melbourne
12.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained detailed records of patient progress, documentation of services and case notes.
Customer Service Representative
SUBWAY®Restaurants
Craigieburn, VIC
01.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Assisted in training of new employees on company policies, procedures and processes.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Education
Diploma Of Community Services - Family And Community Services
Stotts College
Melbourne, VICAdvanced Diploma Of Leadership And Management - Leadership And Management
St. Peters
Melbourne, VIC10.2021
Bachelor Of Designing - Interior Design
Guru Nanak Dev University
Amritsar, Punjab,India05.2019
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Client Confidentiality
- Incident Reports
- Disability Services
- Health and safety
- Emotional Support
Timeline
Disability Support Worker
Hume Support Services
12.2021 - Current
Customer Service Representative
SUBWAY®Restaurants
01.2021 - 08.2021
Diploma Of Community Services - Family And Community Services
Stotts College
Advanced Diploma Of Leadership And Management - Leadership And Management
St. Peters
Bachelor Of Designing - Interior Design
Guru Nanak Dev University