Navneet Kaur
Tarneit,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Asian Supermarket
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
Picking Packer
Lynch Warehouse
10.2023 - 02.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Picker Packer
DHL
08.2023 - 02.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Worked with customers to pack items according to specific desires and requirements.
Education
BBA - Bachelor of Business Administration
Kumaun University
India03.2019
Skills
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft PowerPoint
- Critical Thinking
- Problem-solving abilities
- Customer Service
- RF scanning
- Labelling
- Active Listening
- Customer Relations
- Complaint resolution
- Client Relations
- Payment Processing
- Customer Relationship Management (CRM)
- Product and service solutions
- Customer Education
- Dispute Resolution
Timeline
Picking Packer
Lynch Warehouse
10.2023 - 02.2024
Customer Service Representative
Asian Supermarket
09.2023 - 07.2024
Picker Packer
DHL
08.2023 - 02.2024
BBA - Bachelor of Business Administration
Kumaun University
Similar Profiles
Huanwei WangHuanwei Wang
Carrier at Asian SupermarketCarrier at Asian Supermarket
Morgan TugglesMorgan Tuggles
Inventory Assistant at Asian SupermarketInventory Assistant at Asian Supermarket
Bill MosesBill Moses
Meat Department Associate / Stocker at Asian SupermarketMeat Department Associate / Stocker at Asian Supermarket