Navneet Kaur
Doveton,VIC
Summary
Highly organized and dependable candidate with a positive attitude, successful at managing multiple priorities. Willing to take on added responsibilities to meet team goals. Professional and knowledgeable Senior Receptionist with 4 years of experience managing the company's reputation with customers. Highly efficient and accurate, with strong planning, problem-solving, and communication skills. Additionally, a professional in the coffee industry with a strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving a variety of coffee drinks, ensuring that each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement. Friendly Barista with great people skills and sales experience, dedicated to creating personalized customer experiences while offering expertise in coffee production and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CAFE MANAGER
CAFE E
04.2023 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Controlled costs to keep business operating within budget and increase profits
- Improved safety procedures to create safe working conditions for workers
CORPORATE RECEPTIONIST
CTRS GLEN WAVERLEY
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone or postal mail
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution
- Boosted client satisfaction with timely and accurate responses to inquiries and appointment scheduling
- Improved office efficiency by maintaining an organised database of contacts, files, and documents
- Managed front desk operations during high-traffic periods while maintaining a calm demeanour under pressure
PACKING
GARDEN CITY PLASTIC
05.2022 - 10.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilising postage meters and sealing tools
RECEPTIONIST
LMA DANDENONG
06.2019 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
TEAM LEADER
HUNGRY JACKS SOUTHERN CROSS
12.2020 - 01.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of members while providing exceptional customer service
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
Education
Year 12 -
Noble park secondary college
Noble parkCert III - Community services
Foundation learning centre
Narre WarrenCertificate II - Security Operations
Lite Security
Brunswick, VIC09.2024
Skills
- Enthusiastic Approach
- Security Training
- Client Relationship Management
- Technical Software Skills
- Proficient in Resolving Customer Concerns
- Assist Incoming Guests
- Client Greeting Coordination
- Service Excellence
- Correspondence Coordination
- Digital Asset Management Expertise
- Front Desk Coordination
- Customer Call Coordination
- Workforce Coordination
- Efficient Data Organization
- Operational Support
- Meeting Scheduling
- Detail-Oriented Data Input
- Workplace Efficiency Management
- File Management
- Professional Phone Etiquette
- Document Oversight
- Proficient in Office Equipment Usage
- Proficient in Organization Techniques
- Timely Mail Distribution
- Customer Relationship Management
- Proficient in Business Operations
- Clerical Coordination
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Employee scheduling
- Health and safety regulations
- Continuous improvement
- Timekeeping
- Food safety compliance
- Market tracking
- Marketing
- Business marketing
- Expiration monitoring
- Social media marketing
- Computations
- Scheduling
- Team leadership
- Problem-solving
- Money handling
- Front of house management
- Staff supervision
- Work Planning and Prioritization
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Recognized by customers for expedient and effective service.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- USE HYGIENIC PRACTICES FOR FOOD SAFETY (SITXFSA005)
- PARTICIPATE IN SAFE FOOD HANDLING PRACTICES (SITXFSA006)
- PROVIDE FIRST AID (HLTAID003)
- WORK WITH DIVERSE PEOPLE (CHCDIV001)
- COMMUNICATE AND WORK IN HEALTH OR COMMUNITY SERVICES (CHCCOM005)
- ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT (BSBWOR301)
- PROCESS AND MAINTAIN WORKPLACE INFORMATION (BSBINM201)
- WORK WITHIN A COMMUNITY DEVELOPMENT FRAMEWORK (CHCCDE003)
- MANAGE PERSONAL STRESS IN THE WORKPLACE (BSBWOR201)
- WORK LEGALLY AND ETHICALLY (CHCLEG001)
- PROVIDE FIRST POINT OF CONTACT (CHCCOM001)
- ORGANISE AND COMPLETE DAILY WORK ACTIVITIES (BSBWOR202)
- COMMUNICATE AND WORK IN HEALTH OR COMMUNITY SERVICES (CHCCOM005)
- PARTICIPATE IN WORKPLACE HEALTH AND SAFETY (HLTWHS001)
- PREPARE AND SERVE ESPRESSO COFFEE (SITHFAB025)
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Persian
Professional Working
English
Native or Bilingual
Timeline
CAFE MANAGER
CAFE E
04.2023 - 12.2023
CORPORATE RECEPTIONIST
CTRS GLEN WAVERLEY
01.2023 - 06.2023
PACKING
GARDEN CITY PLASTIC
05.2022 - 10.2022
TEAM LEADER
HUNGRY JACKS SOUTHERN CROSS
12.2020 - 01.2022
RECEPTIONIST
LMA DANDENONG
06.2019 - 10.2022
Year 12 -
Noble park secondary college
Cert III - Community services
Foundation learning centre
Certificate II - Security Operations
Lite Security
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