Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navneet Kaur

Canberra,ACT

Summary

Dynamic customer service professional with a proven track record at Sunita Onta, adept at enhancing guest relations and training staff to elevate service standards. Skilled in conflict resolution and sanitation compliance, I excel in high-pressure environments, ensuring satisfaction and repeat patronage through effective team leadership and strategic initiatives.

Efficient kitchen staff member with experience in maintaining cleanliness, ensuring food safety standards, and supporting culinary team in preparation of diverse dishes. Strengths include multitasking abilities, high adaptability to fast-paced environments, and strong teamwork skills. Previously contributed to improved kitchen operations by implementing effective procedures for food prep and storage.

Overview

2
2
years of professional experience

Work History

Customer Service

Sunita Onta
Canberra, ACT
11.2024 - Current
  • Prepared reports on customer service satisfaction surveys.
  • Coordinated customer service initiatives and staff training.
  • Managed customer service team of 15 employees.

Restaurant Allrounder

MEET PATEL
Canberra, ACT
04.2023 - Current

Education

Advanced Diploma in Hospitality Management -

CBTC
Braddon
02-2025

Certificate (iv) And Diploma in Kitchen Management -

AIMS Institute
Narrabundah
11-2022

Skills

  • Ensured consistent adherence to hygiene protocols and presentation standards
  • Resolved guest concerns with diplomacy and tact, securing repeat patronage and positive reviews
  • Trained and mentored junior staff, enhancing service standards and overall efficiency
  • Core CompetenciesFine Dining & Casual Service
    POS System Proficiency
    Guest Relations & Conflict Resolution
    Food & Beverage Knowledge
    Team Leadership & Coordination
    Sanitation & Safety Compliance
    Multi-tasking Under Pressure
    Upselling Techniques
    Inventory Monitoring

Languages

English
First Language
Punjabi , Hindi
Beginner (A1)
A1

Timeline

Customer Service

Sunita Onta
11.2024 - Current

Restaurant Allrounder

MEET PATEL
04.2023 - Current

Advanced Diploma in Hospitality Management -

CBTC

Certificate (iv) And Diploma in Kitchen Management -

AIMS Institute
Navneet Kaur