NAVNEET SINGH
new south wales,New south wales
Summary
Dynamic Manager with a proven track record, excelling in strategic account development and team management. Adept at resolving escalations and enhancing client communication, I drive revenue growth through effective project management and process improvement, ensuring client satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Lead client services manager
InnovateMR
Gurgaon
2023.01 - Current
- Overseeing assigned pods for delivery of anchor accounts and several key smaller accounts through project management.
- Partner with Lead Client Service Manager(s) for internal updates and client-related updates.
- Develop and maintain client preferences based on evolving needs.
- Provide leadership for team development and manage appraisals.
- Handle escalations and resolve service issues efficiently.
- Contribute to strategic account development and revenue recognition.
Lead Client Services Manager
InnovateMR
Gurgaon
2021.01 - 2022.12
- Coordinated operations for strategic accounts and managed major retail accounts.
- Led a team of eight project managers and associates, focusing on client preference building and training.
- Executed revenue forecasting and high-revenue project management.
Project Manager
InnovateMR
Gurgaon
2019.05 - 2020.12
- Managed B2B and consumer projects, including client communications and project flows.
- Provided status reports and financial updates to stakeholders.
- Ensured project tracking and operations team coordination.
Associate Project Manager
Elicit Research(ServingMinds)
Dehradun
2017.06 - 2018.12
- Handling multiple projects end to end with different clients including B2B and B2C projects, depending on the clients need.
- Direct communication with the major clients through e-mails and face to face.
Education
Master of Business Administration - Marketing and Human resources
DIT University
Dehradun01.2017
Bachelor of Business Administration - Marketing
IMS(HNBGU)
Dehradun01.2013
Skills
- Team management
- Strategic account development
- Escalation handling
- Client communication
- Customer service
- Cross-functional collaboration
- Process improvement
- R&D
- Project management
- Revenue forecasting
Certification
Career Leadership development certified
Languages
- Hindi, First Language
- English, C2 Proficient
Timeline
Senior Lead client services manager
InnovateMR
2023.01 - Current
Lead Client Services Manager
InnovateMR
2021.01 - 2022.12
Project Manager
InnovateMR
2019.05 - 2020.12
Associate Project Manager
Elicit Research(ServingMinds)
2017.06 - 2018.12
Master of Business Administration - Marketing and Human resources
DIT University
Bachelor of Business Administration - Marketing
IMS(HNBGU)