NAVNEET SINGH
new south wales,New south wales
Summary
Dynamic Manager with a proven track record, excelling in strategic account development and team management. Adept at resolving escalations and enhancing client communication, I drive revenue growth through effective project management and process improvement, ensuring client satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Lead client services manager
InnovateMR
Gurgaon
01.2023 - Current
- Overseeing assigned pods for delivery of anchor accounts and several key smaller accounts through project management.
- Partner with Lead Client Service Manager(s) for internal updates and client-related updates.
- Develop and maintain client preferences based on evolving needs.
- Provide leadership for team development and manage appraisals.
- Handle escalations and resolve service issues efficiently.
- Contribute to strategic account development and revenue recognition.
Lead Client Services Manager
InnovateMR
Gurgaon
01.2021 - 12.2022
- Coordinated operations for strategic accounts and managed major retail accounts.
- Led a team of eight project managers and associates, focusing on client preference building and training.
- Executed revenue forecasting and high-revenue project management.
Project Manager
InnovateMR
Gurgaon
05.2019 - 12.2020
- Managed B2B and consumer projects, including client communications and project flows.
- Provided status reports and financial updates to stakeholders.
- Ensured project tracking and operations team coordination.
Associate Project Manager
Elicit Research(ServingMinds)
Dehradun
06.2017 - 12.2018
- Handling multiple projects end to end with different clients including B2B and B2C projects, depending on the clients need.
- Direct communication with the major clients through e-mails and face to face.
Education
Master of Business Administration - Marketing and Human resources
DIT University
Dehradun01.2017
Bachelor of Business Administration - Marketing
IMS(HNBGU)
Dehradun01.2013
Skills
- Team management
- Strategic account development
- Escalation handling
- Client communication
- Customer service
- Cross-functional collaboration
- Process improvement
- R&D
- Project management
- Revenue forecasting
Certification
Career Leadership development certified
Languages
- Hindi, First Language
- English, C2 Proficient
Timeline
Senior Lead client services manager
InnovateMR
01.2023 - Current
Lead Client Services Manager
InnovateMR
01.2021 - 12.2022
Project Manager
InnovateMR
05.2019 - 12.2020
Associate Project Manager
Elicit Research(ServingMinds)
06.2017 - 12.2018
Master of Business Administration - Marketing and Human resources
DIT University
Bachelor of Business Administration - Marketing
IMS(HNBGU)
Similar Profiles
Ratu Nemani Cokacoka RawalaiRatu Nemani Cokacoka Rawalai
Tunnel Tech at Hirotec / Engie / TVHTunnel Tech at Hirotec / Engie / TVH
Peiyu TsaiPeiyu Tsai
Teacher's Assistant at Shane SchoolTeacher's Assistant at Shane School
THOMAS SAGETHOMAS SAGE
Roofing labourer at JE TRADESRoofing labourer at JE TRADES
TEBOHO DANIEL DENNIS BERENGTEBOHO DANIEL DENNIS BERENG
Project Manager | Client Services Manager | IT Services Manager - Technical Operations Team Lead at MIP Holdings Pty LtdProject Manager | Client Services Manager | IT Services Manager - Technical Operations Team Lead at MIP Holdings Pty Ltd
Hem Kumar MishraHem Kumar Mishra
Senior Lead - Client Operations and Services at Infosys BPM LimitedSenior Lead - Client Operations and Services at Infosys BPM Limited