Navneet Tripathi
Brisbane,QLD
Summary
Proven leader and adept problem-solver, I significantly enhanced operational efficiency and customer satisfaction at Pristine Nine Pty Ltd T/A Swades Foods. Specializing in customer service and store operations, I spearheaded a loyalty program that notably increased sales. My approach combines team leadership with innovative strategies, driving results and fostering positive client relations.
Overview
12
12
years of professional experience
Work History
Store Manager
Pristine Nine Pty Ltd T/A Swades Foods
01.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Retail Assistant
Shine Nine Pty Ltd
03.2012 - 12.2015
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Improved customer satisfaction by promptly addressing and resolving complaints.
Education
Master of Business Administration -
Kaplan Business School
08.2020
M.I.T. Professional - Networking And Securities
Griffith University
Brisbane, QLD12.2014
B.Tech. - Computer Science
Rajasthan Technical University
AIT Ajmer04.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team leadership and coaching
Timeline
Store Manager
Pristine Nine Pty Ltd T/A Swades Foods
01.2016 - Current
Retail Assistant
Shine Nine Pty Ltd
03.2012 - 12.2015
Master of Business Administration -
Kaplan Business School
M.I.T. Professional - Networking And Securities
Griffith University
B.Tech. - Computer Science
Rajasthan Technical University
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