Navod Edirisinghe Edirisooriya Arachchige
Knoxfield,VIC
Summary
- Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
- Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Group Leader
Cadbury Chocolate Australia
06.2018 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved team productivity by implementing efficient project management strategies and delegating tasks effectively.
Supervisor of Operations
MSK Services
01.2021 - 01.2024
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
- Completed bi-weekly payroll for more than 40 employees.
Supervisor
Auscare Facility Services
01.2020 - 01.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Advanced Diploma International Business Management - International Business Management
Melbourne Polytechnic
Heidelberg, VIC12.2019
Skills
- Employee Evaluation
- Complaint Resolution
- Client Service
- Shift Scheduling
- Supervision and leadership
- Organization and Time Management
- Organization
- Analytical Thinking
- Written Communication
- Time Management
- Multitasking Abilities
- Fluent in [Language]
Affiliations
- Professional DJ in Melbourne
- Professional Cricketer
Languages
English
Native or Bilingual
Timeline
Supervisor of Operations
MSK Services
01.2021 - 01.2024
Supervisor
Auscare Facility Services
01.2020 - 01.2021
Group Leader
Cadbury Chocolate Australia
06.2018 - Current
Advanced Diploma International Business Management - International Business Management
Melbourne Polytechnic
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