Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAVODI AMA

Summary

I am a qualified customer service representative who is proficient in interacting positively with customers in a vast multitude of scenarios. A worker who is efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Krispy Crew ( Customer Service Representative)

Krispy Kreme
04.2023 - Current

Provided outstanding customer service in a busy retail environment, supported team members, resolved escalated issues, and ensured smooth daily operations.

Flight Attendant/ Cabin Crew

SRILANKAN AIRLINES
01.2017 - 01.2023

Ensured passenger safety and comfort during flights by delivering safety briefings, managing in-flight service, and handling emergencies with professionalism. Provided exceptional customer service, resolved passenger concerns, and maintained compliance with airline and aviation regulations.

News Anchor

MTV Channel (PVT) LTD
01.2016 - 01.2017

Presented live news broadcasts with clarity and confidence, conducted interviews, scripted and edited news content, and collaborated with producers and reporters to deliver accurate, engaging, and timely news to viewers.

Airport Service Agent

SRILANKAN AIRLINES
01.2015 - 01.2017

Assisted passengers with check-in, boarding, baggage handling, and flight information while delivering excellent customer service in a fast-paced airport environment. Resolved passenger concerns, ensured compliance with airline policies, and coordinated with ground staff for smooth operations.

Education

MBA - Business Administration

CIC Higher Education
Melbourne, VIC

Bachelor of Arts Degree - Global Business

University of the West of Scotland

G.C.E Advance Level Examination - Biology Stream

Skills

  • Supervision & Leadership
  • Personalized Customer Service
  • Staff / Customer Handling
  • Business process improvement
  • First Aid / Emergency care Procedures
  • Strong Decision making
  • Good Communication & Negotiation skills
  • Quick learner

Certification

  • Airport Passenger Handling Diploma: Srilankan Aviation College, International Aviation Academy
  • Airline Cabin Crew Training: IATA Montreal, Canada
  • Safety & Emergency Procedures on Airbus A320 / A321 / A330-200/ A330-300: Srilankan Airlines Inflight Training

Timeline

Krispy Crew ( Customer Service Representative)

Krispy Kreme
04.2023 - Current

Flight Attendant/ Cabin Crew

SRILANKAN AIRLINES
01.2017 - 01.2023

News Anchor

MTV Channel (PVT) LTD
01.2016 - 01.2017

Airport Service Agent

SRILANKAN AIRLINES
01.2015 - 01.2017

Bachelor of Arts Degree - Global Business

University of the West of Scotland

G.C.E Advance Level Examination - Biology Stream

MBA - Business Administration

CIC Higher Education
NAVODI AMA