Navodya Basnayake
Summary
Dynamic and results-driven professional with a Bachelor's degree in Hospitality Management and dual Diplomas in Accounting, offering a robust foundation in hospitality and finance. Proven track record in the food and beverage industry highlights expertise in customer service and event coordination, along with the ability to effectively manage multiple projects simultaneously. Committed to leveraging skills to enhance operational efficiency while delivering exceptional guest experiences. Eager to contribute to a collaborative team environment that prioritizes growth and innovation.
Overview
6
6
years of professional experience
Work History
Machine Operator
King Island Dairy
10.2022 - Current
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Front of House Staff Member
King Island Club
11.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Customer service Assistant
NANDO'S Mornington
12.2021 - 06.2022
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
Belgrave medical Centre
02.2021 - 02.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Receptionist
Langham Hotel
03.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Data Entry Administrator
Cinnamon Gate Noble Park
06.2020 - 02.2021
Receptionist
Best western Buckingham international
07.2021 - 09.2021
Education
Bachelors of hospitality management - Hospitality Management
Melbourne Polytechnic
Melbourne, VIC12-2022
Advanced Diploma in Hospitality Management -
William Angliss Institute
01.2019
Diploma Of Information Technology - Computer Technology
Esoft
02.2016
Diploma Of Accounting -
AAT
01.2014
G.C.E. Advanced Level -
Dharmapala college
01.2017
Skills
- Effective client relationship management
- RSA/ RSF/Food Allergen
- Reliable time management
- Excellent interpersonal skills and demonstrated ability to develop effective working relationships with people at all levels in an organization, and with people from different cultures
- Skilled in Microsoft Office applications
- Excellent communication skills
- Handling complaints
- Language skills
- Team collaboration
- Personal hygiene
Timeline
Front of House Staff Member
King Island Club
11.2023 - Current
Machine Operator
King Island Dairy
10.2022 - Current
Customer service Assistant
NANDO'S Mornington
12.2021 - 06.2022
Receptionist
Best western Buckingham international
07.2021 - 09.2021
Receptionist
Belgrave medical Centre
02.2021 - 02.2022
Data Entry Administrator
Cinnamon Gate Noble Park
06.2020 - 02.2021
Receptionist
Langham Hotel
03.2019 - 01.2021
Advanced Diploma in Hospitality Management -
William Angliss Institute
Diploma Of Information Technology - Computer Technology
Esoft
Diploma Of Accounting -
AAT
G.C.E. Advanced Level -
Dharmapala college
Bachelors of hospitality management - Hospitality Management
Melbourne Polytechnic
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