Navpreet Kaur
Dandenong North,Victoria
Summary
3 Years of experience in Customer Service, Rostering and Office Administration. I am a dependable self-starter with motivation to complete tasks in a timely and accurate manner. Excellent Interpersonal communication skills to coordinate with Clients and Support Workers. Coordinating to meet the expectations of both the parties.
Overview
4
4
years of professional experience
Work History
Rostering and Administration Coordinator
Homecare Assistance
08.2022 - Current
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed comprehensive training materials for new hires, improving onboarding efficiency and overall job satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored and directed incoming mail and prepared outgoing mail.
- Facilitated clear communication between Support Workers, Clients and Care Managers to address pressing issues or concerns.
Production Worker
Mondelez International
10.2021 - 03.2022
- Collaborated with other departments to optimize production workflows.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Followed safety procedures and guidelines to maintain safe working environments.
Customer Service Cashier
Market Place
01.2020 - 06.2021
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
MBA - Human Resources Management
National Institute Of Technology
India05.2018
Skills
- Multitasking and Organization
- Staff Scheduling
- Time Management
- Strategic Planning
- Phone and Email Etiquette
- Software Procura
Additional Information
Can Provide References if needed.
Timeline
Rostering and Administration Coordinator
Homecare Assistance
08.2022 - Current
Production Worker
Mondelez International
10.2021 - 03.2022
Customer Service Cashier
Market Place
01.2020 - 06.2021
MBA - Human Resources Management
National Institute Of Technology
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